Customer Experience Blog - Qmatic

What is HL7, and how does it work for hospital system integration & patient journey management software? Read about how it benefits the healthcare industry

A customer who is happy and satisfied with the service they received is a customer with better purchasing options than one with an unpleasant experience.

Creating a seamless, personal and efficient bank customer journey is key to improving the customer experience as well as improving sales. Here is how.

Many patients are reluctant to visiting caregivers right now. Fortunately, you as a healthcare provider can make their much-needed visits safe.

Customer behavior in retail banking has transformed over the last five years. Previously, customers purchased a product, now they purchase an experience.

What to consider when choosing a queue management system? Here are the important factors that you should consider before investing in a solution.

Learn how government agencies can better focus on customer journey optimization and find solutions to increase efficiency & customer satisfaction.

Provide clear guidance for your customers and visitors to raise awareness and increase the use of mobile tickets. Here are five useful tips for you!