.svg)
.svg)
.svg)
.svg)
2 min read
84% of leaders rank patient experience as a top priority – Here are top tips on how to deliver
Healthcare facilities of all types are under enormous pressure to provide an improved quality of care to more patients while coping with limited available resources. For hospitals in particular, public and private, this often means a stressful experience for patients and staff alike. According to Ca...
1 min read
How you drive that extra item into the shopping basket
The ability to get a shopper to buy just one more item, when they are in the store, is the holy grail of retail. When you consider how many millions of shoppers visit stores every day week and year, it’s easy to do the math. I have been asked the question on a many occasions by retailers, how do you...
2 min read
How iBeacons can improve customer experience
Even with the current technology hype around iBeacons and BLE, most people probably have never heard of it. But since Apple last year subtly introduced iBeacon as part of iOS 7, more and more companies are now taking advantage of the feature and are launching early products and services. What is iBe...
2 min read
Why 90% of Your Customers Leave After a Single Bad Experience – And What To Do About It
In today’s highly competitive business climate, being able to attract, serve and satisfy more customers is a key to success and increasing revenue. A happy customer is more likely to be a loyal one, coming back to your store. Retaining customers and keeping them loyal to your brand is a challenge th...
2 min read
Why we have queues - and what to do about it
The reason queues form, in essence, is simple: there are more customers than people to serve them. In many, if not most, instances this is a good thing. How they are queuing, though, may be down to a range of factors. Queues that form spontaneously may follow a route that is dictated by space constr...
2 min read
Good Things Come to Those Who Manage Experiences
At Qmatic, we’re in the business of orchestrating better experiences. In many cases this is about managing waiting. But what is waiting, really? It has to do with time, of course. And a need – or you wouldn’t be waiting in the first place. We’ve been thinking hard about this, seemingly trivial, matt...
2 min read
“Click & Disconnect” – how to lose retail customers at the point of fulfillment
We all know that “Click and Collect” represents a huge opportunity for retailers to enhance their customer’s view of their brand, to lower costs from unsuccessful deliveries and to increase basket size. But it seems to me, that in the headlong rush to “digitise” their bricks and mortar business mode...
2 min read
The surprising gap in the modern Customer Experience business
In this era of the digital economy will the human interaction become less important? No, I don’t believe that. In fact it’s quite surprising how little is written about this subject and even more so, how little time is spent on understanding how modern technology can play a role in transforming the ...