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4 min read
Virtual queuing system: What, how, and why
As the situation changes, businesses and organizations need to adapt to the new normal. For service providers who remain open, the need for a safer environment for staff and visitors is becoming more important than ever. One of the solutions to keep social distancing while providing services is usin...
2 min read
Safe queuing and crowd control in grocery stores and pharmacies
Some services are necessary even during a crisis such as the Covid-19 outbreak. For instance, grocery stores and pharmacies need to remain open in one way or another to provide citizens with essential goods. To reduce the number of people and practice social distancing in stores, some retailers may ...
2 min read
Virtual queuing tips to aid social distancing for service providers
The current situation regarding COVID-19 has required us all to take precautionary measures and practice social distancing to reduce the risk of infection. For businesses, this poses a few challenges. Some services must remain available to accommodate the needs of customers. At the same time, the hi...
2 min read
Minimize clinic waiting times to avoid virus spread
In times of coronavirus breakouts and in the middle of the regular influenza season, there is an ongoing debate on how to avoid spreading of infections. One should point out that people suspected to carry the corona virus are treated with extra care, but it actualizes the never-ending story of the r...
2 min read
Reducing Long Waiting Time: Tips
How to reduce waiting time is an essential question among managers, especially since long waiting times in businesses lead to poor experiences among visitors and an unhealthy work environment. There are many ways to solve this problem. In the following, I will highlight the importance of streamlinin...
1 min read
Appointment scheduling: Beyond booking functionality
Some people refer to appointment scheduling primarily as a booking function. In my opinion, it's much more than that. To improve the customer experience, you need to deal with confirmations, reminders, cancellations and rescheduling. This takes priority when it comes to time and investments. Improve...
2 min read
Queue management systems in banks
As people's expectation continuously increase, banks need to offer a great customer experience, both online and offline. In this article, I'll explain how you can improve the customer experience by managing your queues. Over the last decade, the nature of banking has evolved. Today, much of the trad...
2 min read
How to Solve Queuing Problems
A crucial factor in solving a queuing problem is managing the customer's perceived service level. In this article, I'll go through my definition of a queuing problem and how to solve it by improving the customer's waiting experience. Solving queuing problems should be a top priority of any service p...