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1 min read
A word to the wise
Voice-controlled virtual assistants are gaining ground and will soon become integrated into many service situations. Maybe it will become the universal way of getting things done. Maybe not. It's been more than six years since Apple introduced Siri and voice became one more way to interact with tech...
2 min read
When less is more - why the best strategy in CX is about behavior quality
I do dumb stuff sometimes! And so do you. Even when there are better alternatives available. It’s a weird, irrational and deeply human behavior that I think we need to study more. Studying “the dumb stuff that people do” is what got Richard Thaler a Nobel Prize last year according to his own descrip...
2 min read
Fed up with queuing? You won’t have to wait more than seven minutes here
New passport within the hour. Take a queue ticket and get married. Stay in your car and get drive-in service. In Georgia’s capital Tbilisi, the 14,000 people who visit Public Service Hall every day wait no more than seven minutes to get their business dealt with by 400 operators working at maximum e...
1 min read
4 questions to Oskar Fajerson, SVP EMEA/APAC
Oskar Fajerson started at Qmatic three months ago taking on the position as SVP EMEA/APAC. With a background at eye tracking technology company Tobii, Oskar is used to working with tech savvy colleagues, and I took the chance to talk to him about his first months at Qmatic has been. Oskar – what hav...
1 min read
4 Questions to Ulf Larsson, Product Manager Hardware
It took the opportunity to talk to Ulf Larsson recently. He is our Product Manger Hardware, an area that has always been crucial to Qmatic as long as the company has existed. Qmatic has always put pride in actually manufacturing its own hardware – which are the main benefits of doing so? – Control o...
0 min read
Qmatic saves time and money in Adams County
This story from Adams County, Colorado, USA, is about decreasing annoying long waiting times and creating a better work environment, happier citizens and saving money in the process. This is a fine example of how Qmatic’s solutions and systems can improve the daily life on several different levels. ...
1 min read
Is data security keeping you awake at night?
We live in a world of digital transformation and an explosion of information. Organisations in all sectors are challenged to keep data safe. But, keeping data safe is much more than just sending encrypted messages and working with ‘strong passwords’. It’s all about implementing the right processes, ...
1 min read
Exciting results for mobile checkout in UK
Many of us believe we have only seen the beginning of how smart phone technology will transform our lives. If in doubt, consider the fact only ten years has passed since the first iPhone was launched, yet today mobile technology has changed all we know about how we access information and services. A...
2 min read
How Qmatic's solutions helped Milton Keynes Council
Modern customer journey management is not only a way to create better value for the business in terms of return on investment and growth. In Milton Keynes in southern England, it has improved support for people in economic and social difficulties, helped to give assurance to the most vulnerable cust...