.svg)
.svg)
.svg)
.svg)
2 min read
Minimize clinic waiting times to avoid virus spread
In times of coronavirus breakouts and in the middle of the regular influenza season, there is an ongoing debate on how to avoid spreading of infections. One should point out that people suspected to carry the corona virus are treated with extra care, but it actualizes the never-ending story of the r...
2 min read
Reducing Long Waiting Time: Tips
How to reduce waiting time is an essential question among managers, especially since long waiting times in businesses lead to poor experiences among visitors and an unhealthy work environment. There are many ways to solve this problem. In the following, I will highlight the importance of streamlinin...
1 min read
Appointment scheduling: Beyond booking functionality
Some people refer to appointment scheduling primarily as a booking function. In my opinion, it's much more than that. To improve the customer experience, you need to deal with confirmations, reminders, cancellations and rescheduling. This takes priority when it comes to time and investments. Improve...
2 min read
Queue management systems in banks
As people's expectation continuously increase, banks need to offer a great customer experience, both online and offline. In this article, I'll explain how you can improve the customer experience by managing your queues. Over the last decade, the nature of banking has evolved. Today, much of the trad...
2 min read
How to Solve Queuing Problems
A crucial factor in solving a queuing problem is managing the customer's perceived service level. In this article, I'll go through my definition of a queuing problem and how to solve it by improving the customer's waiting experience. Solving queuing problems should be a top priority of any service p...
2 min read
How to Improve Communication along the Patient Journey
The main problem that patient face while waiting is uncertainty. Patients often don’t know is how long the wait will be or what to do. That uncertainty can damage the patient experience. A great patient experience is based on the healthcare providers ability to deliver a clear, fair and obvious proc...
3 min read
What is linear queuing?
In this blog post we’ll discuss the oldest and most common way to manage queues and waiting – Linear Queuing. But what does it exactly stand for, and how does it differentiate compared to other types of queuing principles? Learn all about the important factors when designing a linear queue, the bene...
3 min read
How patient journey data can improve healthcare
Providing an excellent patient experience goes far beyond how well your caregivers treat physical ailments. It engages the entire patient journey – beginning with the information a potential patient finds online before deciding to book an appointment through how successfully the provider prevents a ...
2 min read
What is Virtual Queuing?
One of the main types of queuing is virtual queuing, but what does it exactly stand for, and how does it differentiate compared to other types of queuing principles? In this blog post you can learn about the important factors when designing a virtual queue, the benefits of virtual queuing, and when ...