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The Qmatic Team
5 min read
Five Ways to Use Customer Journey Data to Boost Sales
Winning the battle for more foot traffic starts with delivering frictionless omnichannel retail experiences. Fail to deliver on customer expectations, and you can pay the price with your bottom line. That’s because 80% of customers that have more than one bad experience say they would rather do busi...
3 min read
Government Digital Transformation: Bringing Public Services into the Digital Age
Citizen demand for better delivery of public services has put digital transformation at the top of the agenda for many public service leaders. While some have cited tight budgets, staffing shortages, and legacy systems as top barriers to making the switch, many others have pulled it off with tremend...
2 min read
Improving Government Efficiency with Smarter Service Provision
Governments across the world are under pressure to improve government efficiency and public sector performance and at the same time contain expenditure growth. While factors such as aging populations and increasing health care and pension costs add to budgetary pressures, citizens are demanding that...
2 min read
How to Improve the DMV Experience with Technology
It varies by state and county, but the average national Department of Motor Vehicles (DMV) appointment takes between 34 and 44 minutes. Considering that most of us only have to go every couple of years to apply for or renew a license, manage a title, or take care of some other related task, this out...
2 min read
How to improve the working environment for service providers
Working as a service provider can be stressful. Numerous walk-in customers, long queues, and unhappy customers can increase the frustrations for employees. In this article, we will share tips on how you can improve the working environment for your staff. Common Frustrations Among Service Providers T...
2 min read
Optimizing Customer Journey with Business Intelligence
Optimize the customer journey and your operations thanks to business intelligence! As a service provider, it’s important to optimize your operations continuously by first of collecting the right data. There are great opportunities to reduce queue times, enhance the customer experience and identify a...
2 min read
What are the benefits of eLearning for employees?
Employees need training to effectively use tools at work, and so, it’s become increasingly common to find product suppliers offer eLearning courses to help customers and their employees use products to their full potential. Unlike other training methods, the advantage of eLearning for employees is t...
2 min read
Efficient queue management: What to keep in your reopening plan
During the pandemic, many service providers implemented measures to streamline the visitor journey. Now, as facilities open up, it's time to decide what implementations to retain in your reopening plan. This article aims to describe why appointment scheduling should be a top priority if you want to ...
2 min read
Five key benefits of eLearning for businesses
Creating an effective learning and development strategy can contribute significantly to the success of your business. Unlike conventional teaching methods, eLearning is a convenient, flexible and cost-effective option for training your employees. Below we explain more about five advantages of eLearn...