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The Qmatic Team
2 min read
How to do a patient waiting time analysis
The customer has been in control for a long time. That is a well-known fact. It has often not been the case in the healthcare industry, though, but patients are catching up fast. With an increasing number of private healthcare provider options and online ‘digital health’ services, patients are clear...
2 min read
How to reduce wait times in government offices
Most government offices around the world are faced with the twin challenges of strained resources and outdated systems. Combined, these two problems often cause inefficient operation and service delivery, which is reflected in the long wait times that citizens face when dealing with public sector ag...
2 min read
Reasons to drive patient flow with an online appointment system
For healthcare, the more efficient you are, the more patients you can treat and the better your reputation will be. But for too long, the industry has struggled with long waiting times and rigid booking processes taking valuable time from healthcare staff when they could focus on patient care instea...
3 min read
How to manage customer flow with appointment scheduling
More customers equals more business, everyone knows that. A universal and consistent goal in any business is to attract new customers while keeping current clients happy. Having a system to manage your customer flow when the volume of clients increases is essential to successfully tending to your cu...
3 min read
What is the customer journey?
The customer journey is the path that a customer walks, between the different interactive touchpoints with an organization. When we talk about the customer journey, the central focus is on the customer. Do we know who they are? How do they behave? What are their needs or expectations? Which factors ...
5 min read
Patient Journey Mapping
An efficient patient journey mapping is the key to improving the quality of patient care. Many healthcare providers face the challenge of budget constraints, limited resources, and having too many priorities to handle at the same time. With this combination of pressure and stress, streamlining workf...
5 min read
A 6-step Guide to Successful Customer Journey Management
In an era where customers expect frictionless service and immediate response at every touchpoint, success is largely based on how well companies can rise to customer demands and expectations. In this customer journey management guide, we cover what to consider when working with customer journey mana...
4 min read
5 ways to utilize appointments data to improve operational efficiency
With a smart appointment scheduling system, you can collect data from each touchpoint in the customer journey and process it to get insights for continuous improvement. This article aims to explain which data to collect and how to improve your organization with insights from the customer journey. Th...
5 min read
How to Create Better Citizen Experiences
Designing better citizen experiences is no longer an imperative just for commercial organizations. Joe Biden's 2021 executive mandate has made this clear as public trust in government agencies hits historic lows. To turn the tide on public perception, government services leaders like you must take a...