.svg)
.svg)
.svg)
.svg)
The Qmatic Team
2 min read
Optimizing Customer Journey with Business Intelligence
Optimize the customer journey and your operations thanks to business intelligence! As a service provider, it’s important to optimize your operations continuously by first of collecting the right data. There are great opportunities to reduce queue times, enhance the customer experience and identify a...
2 min read
What are the benefits of eLearning for employees?
Employees need training to effectively use tools at work, and so, it’s become increasingly common to find product suppliers offer eLearning courses to help customers and their employees use products to their full potential. Unlike other training methods, the advantage of eLearning for employees is t...
2 min read
Efficient queue management: What to keep in your reopening plan
During the pandemic, many service providers implemented measures to streamline the visitor journey. Now, as facilities open up, it's time to decide what implementations to retain in your reopening plan. This article aims to describe why appointment scheduling should be a top priority if you want to ...
2 min read
Five key benefits of eLearning for businesses
Creating an effective learning and development strategy can contribute significantly to the success of your business. Unlike conventional teaching methods, eLearning is a convenient, flexible and cost-effective option for training your employees. Below we explain more about five advantages of eLearn...
2 min read
Staff planning: How to increase the number of customer visits
Imagine a scenario where your ability to receive appointments is continuously optimized. In this article, I'll explain why and how an advanced appointment scheduling system can help you better plan your staff and increase profitability. Often when visitors schedule a service appointment, they can ch...
2 min read
Arrival management: Moving visitors from online to an in-person visit
In this article, I describe what arrival management is and how you can use it to move your visitors seamlessly from an online experience to an in-person visit. At the end of the article, you can download a guide about appointment management where you can learn even more about the solutions. There ar...
2 min read
Patient flow management tips for vaccination programs
Many countries have started administering COVID-19 vaccines for the priority groups, and soon this will be extended to the rest of the population. Many vaccine providers are dealing with a large number of people every day. As well as making sure everything goes smoothly, they also need to make sure ...
3 min read
Integrating a patient journey manager with a hospital information system using HL7
Managing patient journeys is the key to an improved patient experience, a better quality of care, and increased efficiency. Many healthcare decision-makers have noted the importance of using a patient journey management system, but face challenges in optimizing and integrating it with their hospital...