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The Qmatic Team
2 min read
Staff planning: How to increase the number of customer visits
Imagine a scenario where your ability to receive appointments is continuously optimized. In this article, I'll explain why and how an advanced appointment scheduling system can help you better plan your staff and increase profitability. Often when visitors schedule a service appointment, they can ch...
2 min read
Arrival management: Moving visitors from online to an in-person visit
In this article, I describe what arrival management is and how you can use it to move your visitors seamlessly from an online experience to an in-person visit. At the end of the article, you can download a guide about appointment management where you can learn even more about the solutions. There ar...
2 min read
Patient flow management tips for vaccination programs
Many countries have started administering COVID-19 vaccines for the priority groups, and soon this will be extended to the rest of the population. Many vaccine providers are dealing with a large number of people every day. As well as making sure everything goes smoothly, they also need to make sure ...
3 min read
Integrating a patient journey manager with a hospital information system using HL7
Managing patient journeys is the key to an improved patient experience, a better quality of care, and increased efficiency. Many healthcare decision-makers have noted the importance of using a patient journey management system, but face challenges in optimizing and integrating it with their hospital...
3 min read
Important factors to consider when choosing a queue management system
A queue management system brings a lot of value to service providers and customers. Among other things, it can significantly improve customer experience, increase operational efficiency, and provide businesses and organizations with data to make informed decisions. There are a lot of factors to be t...
2 min read
Customer Journey Optimization for Government Agencies
There are various ways for government agencies to get better results with regard to customer journey optimization. Finding solutions to increase efficiency and improve customer satisfaction has become more important than ever before. The Covid-19 pandemic has pushed the need for safer queuing and cu...
4 min read
Virtual queuing system: What, how, and why
As the situation changes, businesses and organizations need to adapt to the new normal. For service providers who remain open, the need for a safer environment for staff and visitors is becoming more important than ever. One of the solutions to keep social distancing while providing services is usin...
2 min read
Virtual queuing tips to aid social distancing for service providers
The current situation regarding COVID-19 has required us all to take precautionary measures and practice social distancing to reduce the risk of infection. For businesses, this poses a few challenges. Some services must remain available to accommodate the needs of customers. At the same time, the hi...
3 min read
How patient journey data can improve healthcare
Providing an excellent patient experience goes far beyond how well your caregivers treat physical ailments. It engages the entire patient journey – beginning with the information a potential patient finds online before deciding to book an appointment through how successfully the provider prevents a ...