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The Qmatic Team
3 min read
Important factors to consider when choosing a queue management system
A queue management system brings a lot of value to service providers and customers. Among other things, it can significantly improve customer experience, increase operational efficiency, and provide businesses and organizations with data to make informed decisions. There are a lot of factors to be t...
2 min read
Customer Journey Optimization for Government Agencies
There are various ways for government agencies to get better results with regard to customer journey optimization. Finding solutions to increase efficiency and improve customer satisfaction has become more important than ever before. The Covid-19 pandemic has pushed the need for safer queuing and cu...
4 min read
Virtual queuing system: What, how, and why
As the situation changes, businesses and organizations need to adapt to the new normal. For service providers who remain open, the need for a safer environment for staff and visitors is becoming more important than ever. One of the solutions to keep social distancing while providing services is usin...
2 min read
Virtual queuing tips to aid social distancing for service providers
The current situation regarding COVID-19 has required us all to take precautionary measures and practice social distancing to reduce the risk of infection. For businesses, this poses a few challenges. Some services must remain available to accommodate the needs of customers. At the same time, the hi...
3 min read
How patient journey data can improve healthcare
Providing an excellent patient experience goes far beyond how well your caregivers treat physical ailments. It engages the entire patient journey – beginning with the information a potential patient finds online before deciding to book an appointment through how successfully the provider prevents a ...
2 min read
How queue management makes your clinic healthier
Qmatic customer wait time analysis and tools helps outpatient clinics keep staff, patients, and providers informed about queue management and other pain points. If there could be one giant thought bubble over customers at an outpatient clinic it would look something like, “Am I next? Will the person...
2 min read
How to improve citizen flow by empowering front-line staff
Let’s face it; for the majority of people, visiting a public service is a chore that has to be done, not an enjoyable task. It doesn’t matter whether it’s a vehicle licensing center, a tax office or anything else, providing service to citizens as quickly as possible is always a major target for publ...
2 min read
How to access business intelligence and data analytics
You want to provide a good level of satisfaction in the public services you provide. But choosing the right course of action isn’t always easy. Without evidence its hard to make decisions that will make a difference. It came as no surprise to us in our recent survey that a vast majority of public an...