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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
1 min read
Mikael Hedlöf appointed new CEO of Qmatic
Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced that Mikael Hedlöf joins Qmatic as CEO to support its transformation to a SaaS company. For over 40 years, the company has helped private and public organizations create customer journeys using software and har...
1 min read
Qmatic Strengthens Board of Directors with Håkan Valberg
Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced that Håkan Valberg joins Qmatic Board of Directors during its ongoing transformation to a SaaS company, providing clients with a quick time to value, efficiency gains, and an increased speed of innovation neede...
1 min read
Eva Fors elected to Qmatic's Board of Directors
Eva Fors joins the Board of Directors at Qmatic during its transformation to a SaaS company – a model that aims to provide clients with quicker time to value, efficiency gains, and the increased speed of innovation needed in an ever-changing environment. Eva Fors, Managing Director for Google Cloud ...
1 min read
Qmatic appoints Anna Anderström as CFO
Qmatic, a global leader in customer journey experiences, today announced the appointment of Anna Anderström as its new CFO. Anderström will join Qmatic in July as part of the Executive Management Team reporting to President and CEO, Robert Ekström. “We're thrilled to welcome Anna on our exciting jou...
1 min read
Qmatic to provide virtual queuing solution for British Airways at Heathrow
Qmatic’s Customer Journey Management solutions are already used in thousands of businesses and organisations around the world, but British Airways will be one of the first airline to use the services. “We know that customers in the Covid-19 era have been travelling less than normally, and in most ca...
1 min read
Qmatic handles the customer journey at futuristic IKEA store
IKEA Westbahnhof will be located in a seven-story building in Vienna’s shopping district, with green facades and a rooftop park with a total of 160 trees. This will not only keep the building cool but also improve the air quality of its surroundings. Unlike the classic “blue box” IKEA stores, a city...
2 min read
Qmatic Introduces Qmatic Cloud Appointments
Designed with customer centricity as the guiding principle, Qmatic Cloud Appointments brings a wide array of new powerful scheduling features combined with an elegant intuitive user interface that makes it easier than ever for customers to book an appointment online and for staff to schedule, resche...
1 min read
Major clothing retailer Scapino chooses Qmatic as Dutch stores reopen
The Netherlands is opening up again after more than two months of pandemic lockdown, but some restrictions remain. Shops are now allowed to let a very limited number of visitors in, and only on appointment. And since shopping by appointment is a new concept for most retailers, market leading shoe st...
1 min read
Vaccination appointment scheduling solution to large U.S. city
As campaigns of mass vaccinations against COVID-19 are unfolding around the world, municipalities and health agencies need to manage not only vaccines and vaccinations, but also the people performing and receiving them, all while upholding social distancing. Recently, a large city in the United Stat...