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Meet VOIX by NGT – now in the Qmatic Q-Store
VOIX by NGT Group is now available in the Qmatic Q-Store. It is the first value-added service in the Q-Store built by NGT, and it gives your organization a complete view of service quality. With VOIX, your team records customer interactions at the counter, analyzes them at scale with AI and connects the results with customer feedback. You see what happened in each interaction, why it hap...
September 30, 2026
1 min read
Major clothing retailer Scapino chooses Qmatic as Dutch stores reopen
The Netherlands is opening up again after more than two months of pandemic lockdown, but some restrictions remain. Shops are now allowed to let a very limited number of visitors in, and only on appointment. And since shopping by appointment is a new concept for most retailers, market leading shoe st...
1 min read
Vaccination appointment scheduling solution to large U.S. city
As campaigns of mass vaccinations against COVID-19 are unfolding around the world, municipalities and health agencies need to manage not only vaccines and vaccinations, but also the people performing and receiving them, all while upholding social distancing. Recently, a large city in the United Stat...
1 min read
Qmatic teams up with online learning platform Healthstream
Qmatic is proud to announce our partnership with HealthStream, a leading online platform for healthcare research and learning. After recently launching our eLearning for customers, we took this great opportunity to join an extensive list of the major healthcare companies and organizations by adding ...
1 min read
City of Ninove chooses Qmatic for their vaccination center
When the Belgian City of Ninove was to set up a temporary center to distribute COVID-19 vaccinations to their citizens, they chose Qmatic to help them minimize waiting times while enabling social distancing for all visitors. On a location built for other purposes than mass vaccination, there was a g...
1 min read
Qmatic appoints Chief Product Officer
Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced the appointment of Mattias Bogeblad as its Chief Product Officer (CPO). Bogeblad will be part of Qmatic’ s Business Management Team reporting to the President and CEO of Qmatic, Robert Ekström. “Mattias deep te...
2 min read
Qmatic Launches eLearning platform for Clients
Mölndal, Sweden - Qmatic, a global leader in Customer Journey Management, today announced the launch of Qmatic eLearning, a web-based eLearning platform for Clients. The platform offers a wide range of training courses covering basic to advanced configurations, available features, troubleshooting an...
1 min read
Thurston County Implements Qmatic’s Virtual Queuing Solutions
Thurston County located in the State of Washington partners with Qmatic to reduce lines and people waiting in the lobby areas of its county buildings. The implementation of Qmatic’s virtual queuing solutions successfully transform the County’s operations allowing them to continue providing services ...
1 min read
Qmatic Appoints Chief Digital Officer
Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced the appointment of Andreas Glänfält as Chief Digital Officer (CDO). Glänfält will be part of Qmatic’s Executive Management Team reporting to the President and CEO of Qmatic, Robert Ekström. “Andreas is an exper...
1 min read
Qmatic Appoints Petra Hagensen as Vice President of HR
Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced the appointment of Petra Hagensen as the new Vice President of Human Resources. Hagensen will join Qmatic in March as part of the Executive Management Team reporting to CEO, Robert Ekström. "We're very pleased ...