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Platform

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    On-premises: Qmatic Orchestra...

    Enterprise solution built for organizations with complex requirements, multiple service points, and branches

  • cloud
    SaaS Qmatic Cloud Solution

    An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services

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    Product tour

    See Qmatic Cloud Solution from the inside

Customer journey management

  • calendar-dots
    Appointments Management

    Create more valuable and personalized experiences for your customers through simple scheduling

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    Resource Management

    Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand

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    Counter

    Empower your staff to deliver faster, smoother customer service.

  • circle-dashed
    Journey Manager

    Journey Management is the core orchestration engine within Qmatic Orchestra Platform.

  • handshake
    Concierge

    Create a seamless first impression from the moment customers arrives.

  • monitor-play
    Digital Signage

    Elevate your customer experience with informative and engaging digital signage solutions

  • device-mobile
    Mobile Ticket

    Let your customers wait virtually, anywhere, with virtual queues

  • hand-heart
    Qmatic Care

    Ensure your system is always optimized and working perfectly

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    Integrations

    Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

Powered data platform

  • sparkle
    Qmatic AI

    Enhance operations with AI-powered insights and intelligent assistance

Products

  • chats-circle
    Qmatic AI Chat

    An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7

  • headset
    Qmatic AIVA

    AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

Industries

  • hospital (2)
    Healthcare

    Manage and optimize the flow of patients from arrival to discharge

  • building-office (1)
    Government

    Deliver accessible and efficient services that meet citizen expectations

  • cash-register (1)
    Retail

    Provide a frictionless customer experience that boost loyalty and sales

  • cards
    DMV

    Provide fast and efficient services and improve the customer and workforce experience

  • bank (1)
    Retail Banking

    Manage visits and appointments at your branch offices with ease

  • graduation-cap
    Education

    Create easy access to student services both on-campus and online

  • building-office (1)
    Public Sector

    Deliver faster and efficient services for citizens with streamlined operations.

All Solutions

  • Queue Management

    Serve customers efficiently and reduce wait times

  • Appointment Management

    Improve operations with appointment booking and arrival management

  • Virtual Queuing

    Let customers wait anywhere with mobile tickets

  • Virtual Meeting

    Connect customers and staff through seamless virtual meetings

  • Customer Journey Management

    Manage flow from beginning to end, and get insights into your operations

  • Visitor Management

    Provide a seamless experience and personalized services for visitors

  • Business intelligence

    Collect data from every touchpoint and get business insights

  • Customer Feedback

    Capture customer feedback and gain insights to improve experiences

  • Qmatic Certified Hardware

    Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

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    Partner program

    Explore the benefits of partnering with Qmatic

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    Sales partner

    Grow your business by selling Qmatic solutions

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    Development partner

    Build integrated solutions that extend Qmatic capabilities

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    Hardware partner

    Deliver certified hardware for seamless Qmatic solutions

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    Partner directory

    Find a Qmatic partner in your region

For Partners

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    Partner Event

    Discover our partner events that bring our partner network together to connect, collaborate, and learn

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    Partner Portal

    Already a partner? Log in to the portal

Inisghts

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    Blog

    Explore insights, trends, and ideas shaping the future of customer journeys.

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    Customer Stories

    See how organizations use Qmatic to improve customer experiences and operations.

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    Resources

    Explore guides, reports, webinars, and other resources from Qmatic.

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    News

    Stay up to date with the latest news and announcements from Qmatic.

About Qmatic

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    About Qmatic

    Learn more about Qmatic, our story, and how we help organizations create better customer journeys.

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    Qmatic Support

    We offer service and support to help maintain your investment in your Qmatic Solution

  • question
    FAQ

    Find answers to frequently asked questions about Qmatic and our solutions.

Products

Platform

On-premises: Qmatic Orchestra... SaaS Qmatic Cloud Solution Product tour

Customer journey management

Appointments Management Resource Management Counter Journey Manager Concierge Digital Signage Mobile Ticket Qmatic Care Integrations

Qmatic AI

Powered data platform

Qmatic AI

Products

Qmatic AI Chat Qmatic AIVA

Solutions

Industries

Healthcare Government Retail DMV Retail Banking Education Public Sector

All Solutions

Queue Management Appointment Management Virtual Queuing Virtual Meeting Customer Journey Management Visitor Management Business intelligence Customer Feedback Qmatic Certified Hardware

Partners

Become a partner

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For Partners

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Insights

Inisghts

Blog Customer Stories Resources News

About Qmatic

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Q-Store
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The Qmatic Team

Knowledge Product Updates Qmatic News
Hospital San Pedro de Alcántara Leverages Qmatic for Safer Patient Experience

1 min read

Hospital San Pedro de Alcántara Leverages Qmatic for Safer Patient Experience

The Spanish hospital, Hospital San Pedro de Alcántara, partners with Qmatic to respond to Covid-19 by implementing Qmatic’s Patient Journey Management platform Orchestra 7. The solution enables the hospital to effectively manage crowds, reduce wait times, and eliminate crowded waiting rooms, creatin...

December 21, 2020

Karolinska University Laboratory Keeps Patients Safe with Qmatic Mobile Ticket

2 min read

Karolinska University Laboratory Keeps Patients Safe with Qmatic Mobile Ticket

Mölndal, Sweden – Qmatic, a global leader in Customer Journey Management, today announced that Karolinska University Laboratory, one of the largest clinical laboratories in northern Europe, has signed an agreement to implement Qmatic Mobile Ticket at 47 of its Laboratory units across Sweden. The imp...

December 17, 2020

Qmatic Announces Partnership with Loomis Sverige AB

1 min read

Qmatic Announces Partnership with Loomis Sverige AB

Mölndal, Sweden – Qmatic, the global leader in Customer Journey Management announced today a new partnership with Loomis Sverige AB (Loomis Sverige), a global specialist in cash handling for the retail and finance sector. The purpose of the new partnership is to further deepen Qmatic’s success in se...

December 03, 2020

Covid-19 Testing Center in the UK Chooses Qmatic

1 min read

Covid-19 Testing Center in the UK Chooses Qmatic

De Montfort University Leicester (DMU) partners with Qmatic to allow students and staff to schedule appointments for a new type of Covid-19 test; Antigen Lateral Flow Testing.The appointment solution ensures that students and staff taking the test are managed in a safe, controlled, and fast manner w...

December 01, 2020

Qmatic Partner ABANA Implements Qmatic Orchestra at Red Sea Gateway Terminal

1 min read

Qmatic Partner ABANA Implements Qmatic Orchestra at Red Sea Gateway Terminal

At Qmatic, we are delighted to announce that our long-term Premier Solution Partner, ABANA Enterprise Group (ABANA), has successfully integrated Qmatic Orchestra at the Red Sea Gateway Terminal (RSGT), Saudi Arabia’s premier logistics gateway located at Jeddah Islamic Port. Red Sea Gateway Terminal ...

October 09, 2020

Qmatic Offers Tailored Solution for Vaccination Providers Amid Covid-19

2 min read

Patient experience

Qmatic Offers Tailored Solution for Vaccination Providers Amid Covid-19

Mölndal, Sweden - Qmatic, the global leader in Customer Journey Management, today announced a tailored solution that provides healthcare and vaccination providers with the means to offer a safer environment for patients and staff when administrating seasonal flu vaccines amid the Covid-19 pandemic. ...

September 22, 2020

Qmatic Releases New Healthcare Offering that Seamlessly Integrates Qmatic Orchestra 7 with Hospital Information System

2 min read

Orchestra / hl7

Qmatic Releases New Healthcare Offering that Seamlessly Integrates Qmatic Orchestra 7 with Hospital Information System

Mölndal, Sweden - Qmatic, the global leader in Customer Journey Management, today announced a new package offering for healthcare with the release of Qmatic’s latest and improved HL7 middleware module. The HL7 middleware module seamlessly integrates Qmatic Orchestra 7 with a Hospital Information Sys...

September 22, 2020

Casa Mira Chooses Mobile Queue Management from Qmatic

1 min read

Mobile / queue management

Casa Mira Chooses Mobile Queue Management from Qmatic

With the outbreak of Covid-19, Casa Mira, as many other retailers in Spain had to shut down their business due to the lockdown and was closed for months until they recently reopened to the public with new safety and hygiene measures in place. As part of its new safety measures, Casa Mira chose to de...

August 17, 2020

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Keep updated on thoughts, facts, and knowledge!

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Qmatic provides customer journey management solutions, including virtual queuing and appointment booking, to streamline the flow of people in physical environments. Their technology helps organizations optimize service efficiency and improve the overall customer experience.

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Krokslätts Fabriker 30

431 37 Mölndal
Sweden

Email: info@qmatic.com

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