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Platform

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    On-premises: Qmatic Orchestra...

    Enterprise solution built for organizations with complex requirements, multiple service points, and branches

  • cloud
    SaaS Qmatic Cloud Solution

    An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services

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    Product tour

    See Qmatic Cloud Solution from the inside

Customer journey management

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    Appointments Management

    Create more valuable and personalized experiences for your customers through simple scheduling

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    Resource Management

    Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand

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    Counter

    Empower your staff to deliver faster, smoother customer service.

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    Journey Manager

    Journey Management is the core orchestration engine within Qmatic Orchestra Platform.

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    Concierge

    Create a seamless first impression from the moment customers arrives.

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    Digital Signage

    Elevate your customer experience with informative and engaging digital signage solutions

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    Mobile Ticket

    Let your customers wait virtually, anywhere, with virtual queues

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    Qmatic Care

    Ensure your system is always optimized and working perfectly

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    Integrations

    Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

Powered data platform

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    Qmatic AI

    Enhance operations with AI-powered insights and intelligent assistance

Products

  • chats-circle
    Qmatic AI Chat

    An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7

  • headset
    Qmatic AIVA

    AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

Industries

  • hospital (2)
    Healthcare

    Manage and optimize the flow of patients from arrival to discharge

  • building-office (1)
    Government

    Deliver accessible and efficient services that meet citizen expectations

  • cash-register (1)
    Retail

    Provide a frictionless customer experience that boost loyalty and sales

  • cards
    DMV

    Provide fast and efficient services and improve the customer and workforce experience

  • bank (1)
    Retail Banking

    Manage visits and appointments at your branch offices with ease

  • graduation-cap
    Education

    Create easy access to student services both on-campus and online

  • building-office (1)
    Public Sector

    Deliver faster and efficient services for citizens with streamlined operations.

All Solutions

  • Queue Management

    Serve customers efficiently and reduce wait times

  • Appointment Management

    Improve operations with appointment booking and arrival management

  • Virtual Queuing

    Let customers wait anywhere with mobile tickets

  • Virtual Meeting

    Connect customers and staff through seamless virtual meetings

  • Customer Journey Management

    Manage flow from beginning to end, and get insights into your operations

  • Visitor Management

    Provide a seamless experience and personalized services for visitors

  • Business intelligence

    Collect data from every touchpoint and get business insights

  • Customer Feedback

    Capture customer feedback and gain insights to improve experiences

  • Qmatic Certified Hardware

    Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

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    Partner program

    Explore the benefits of partnering with Qmatic

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    Sales partner

    Grow your business by selling Qmatic solutions

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    Development partner

    Build integrated solutions that extend Qmatic capabilities

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    Hardware partner

    Deliver certified hardware for seamless Qmatic solutions

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    Partner directory

    Find a Qmatic partner in your region

For Partners

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    Partner Event

    Discover our partner events that bring our partner network together to connect, collaborate, and learn

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    Partner Portal

    Already a partner? Log in to the portal

Inisghts

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    Blog

    Explore insights, trends, and ideas shaping the future of customer journeys.

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    Customer Stories

    See how organizations use Qmatic to improve customer experiences and operations.

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    Resources

    Explore guides, reports, webinars, and other resources from Qmatic.

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    News

    Stay up to date with the latest news and announcements from Qmatic.

About Qmatic

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    About Qmatic

    Learn more about Qmatic, our story, and how we help organizations create better customer journeys.

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    Qmatic Support

    We offer service and support to help maintain your investment in your Qmatic Solution

  • question
    FAQ

    Find answers to frequently asked questions about Qmatic and our solutions.

Products

Platform

On-premises: Qmatic Orchestra... SaaS Qmatic Cloud Solution Product tour

Customer journey management

Appointments Management Resource Management Counter Journey Manager Concierge Digital Signage Mobile Ticket Qmatic Care Integrations

Qmatic AI

Powered data platform

Qmatic AI

Products

Qmatic AI Chat Qmatic AIVA

Solutions

Industries

Healthcare Government Retail DMV Retail Banking Education Public Sector

All Solutions

Queue Management Appointment Management Virtual Queuing Virtual Meeting Customer Journey Management Visitor Management Business intelligence Customer Feedback Qmatic Certified Hardware

Partners

Become a partner

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For Partners

Partner Event Partner Portal

Insights

Inisghts

Blog Customer Stories Resources News

About Qmatic

About Qmatic Qmatic Support FAQ
Q-Store
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The Qmatic Team

Knowledge Product Updates Qmatic News
Qmatic Makes it Effortless for the Norwegian Public to Book Appointments for Passports Online

1 min read

Qmatic Makes it Effortless for the Norwegian Public to Book Appointments for Passports Online

The Norwegian police has rolled out its latest appointment booking system for passports online to the public. The company behind the solution? Qmatic. The online appointment booking solution from Qmatic is part of Qmatic’s cutting-edge Customer Journey Management solution, which makes it easy for th...

April 14, 2020

Qmatic Solution Deployed at Hamad International Airport COVID-19 Clinic

0 min read

Qmatic Solution Deployed at Hamad International Airport COVID-19 Clinic

Qmatic Premier Solution Partner, Flora Technology has successfully deployed Qmatic’s Queue Management solution - Qmatic Solo at Hamad Medical Corporation (HMC) Emergency Center which is located inside Hamad International Airport (HIA). The Emergency Center is open on a 24/7 basis and conducts medica...

April 03, 2020

Qmatic Solutions Implemented at COVID-19 Testing Center in Bahrain

1 min read

Qmatic Solutions Implemented at COVID-19 Testing Center in Bahrain

In response to the Coronavirus pandemic, the Ministry of Health in Bahrain has implemented Qmatic’s Customer Journey Management solution at their COVID-19 Testing and Quarantine Centers. The COVID-19 Testing and Quarantine Center in Bahrain features 14,000 square meters that are divided into three d...

March 26, 2020

Qmatic Releases New Product Offering in Response to COVID-19

1 min read

Qmatic Releases New Product Offering in Response to COVID-19

Mölndal, Sweden - Qmatic, the global leader in Customer Journey Management released today its latest product offering - Instant Mobile Queue Management Package. The new package is developed to help and support healthcare organizations, the public sector, retailers and financial institutions to insta...

March 26, 2020

Qmatic statement on the Coronavirus situation

3 min read

Qmatic statement on the Coronavirus situation

Mölndal, Sweden. Qmatic is closely monitoring the outbreak of the coronavirus disease (COVID-19). The company is working proactively in its approach to protect employees, partners, clients and the communities Qmatic operate in. The company work in accordance with recommendations from the WHO as well...

March 12, 2020

The Department of Civil Affairs in Egypt Future-Proofs the Citizen Journey with Qmatic

0 min read

The Department of Civil Affairs in Egypt Future-Proofs the Citizen Journey with Qmatic

Through the implementation of Qmatic’s customer journey management solution, the Department of Civil Affairs will be able to decrease wait times and enhance the level of service to its clients in a secure manner, enabling greater efficiency for staff and management. The Department of Civil Affairs o...

February 17, 2020

Nevada DMV wait times drop 42 percent with Qmatic

1 min read

Nevada DMV wait times drop 42 percent with Qmatic

In an official statement, Nevada Department of Motor Vehicles stated that its wait times has dropped with 42 percent in 2019, despite a 22 percent increase in walk-ins. By using Qmatic’s industry-leading solutions, the department has greater flexibility and advanced reporting capabilities that enabl...

February 05, 2020

Jon Hjertenstein Appointed Senior Vice President of Worldwide Channel Sales

1 min read

Jon Hjertenstein Appointed Senior Vice President of Worldwide Channel Sales

Robert Ekström CEO of Qmatic, commented, "I am very pleased to welcome Jon to our team. He has extensive experience as a founder and CEO of different companies and his excellent business and client focus will serve us good. We are currently growing our significant channel business with more than 50%...

February 03, 2020

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Keep updated on thoughts, facts, and knowledge!

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Qmatic provides customer journey management solutions, including virtual queuing and appointment booking, to streamline the flow of people in physical environments. Their technology helps organizations optimize service efficiency and improve the overall customer experience.

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Krokslätts Fabriker 30

431 37 Mölndal
Sweden

Email: info@qmatic.com

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