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Platform

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    On-premises: Qmatic Orchestra...

    Enterprise solution built for organizations with complex requirements, multiple service points, and branches

  • cloud
    SaaS Qmatic Cloud Solution

    An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services

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    Product tour

    See Qmatic Cloud Solution from the inside

Customer journey management

  • calendar-dots
    Appointments Management

    Create more valuable and personalized experiences for your customers through simple scheduling

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    Resource Management

    Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand

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    Counter

    Empower your staff to deliver faster, smoother customer service.

  • circle-dashed
    Journey Manager

    Journey Management is the core orchestration engine within Qmatic Orchestra Platform.

  • handshake
    Concierge

    Create a seamless first impression from the moment customers arrives.

  • monitor-play
    Digital Signage

    Elevate your customer experience with informative and engaging digital signage solutions

  • device-mobile
    Mobile Ticket

    Let your customers wait virtually, anywhere, with virtual queues

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    Qmatic Care

    Ensure your system is always optimized and working perfectly

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    Integrations

    Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

Powered data platform

  • sparkle
    Qmatic AI

    Enhance operations with AI-powered insights and intelligent assistance

Products

  • chats-circle
    Qmatic AI Chat

    An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7

  • headset
    Qmatic AIVA

    AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

Industries

  • hospital (2)
    Healthcare

    Manage and optimize the flow of patients from arrival to discharge

  • building-office (1)
    Government

    Deliver accessible and efficient services that meet citizen expectations

  • cash-register (1)
    Retail

    Provide a frictionless customer experience that boost loyalty and sales

  • cards
    DMV

    Provide fast and efficient services and improve the customer and workforce experience

  • bank (1)
    Retail Banking

    Manage visits and appointments at your branch offices with ease

  • graduation-cap
    Education

    Create easy access to student services both on-campus and online

  • building-office (1)
    Public Sector

    Deliver faster and efficient services for citizens with streamlined operations.

All Solutions

  • Queue Management

    Serve customers efficiently and reduce wait times

  • Appointment Management

    Improve operations with appointment booking and arrival management

  • Virtual Queuing

    Let customers wait anywhere with mobile tickets

  • Virtual Meeting

    Connect customers and staff through seamless virtual meetings

  • Customer Journey Management

    Manage flow from beginning to end, and get insights into your operations

  • Visitor Management

    Provide a seamless experience and personalized services for visitors

  • Business intelligence

    Collect data from every touchpoint and get business insights

  • Customer Feedback

    Capture customer feedback and gain insights to improve experiences

  • Qmatic Certified Hardware

    Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

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    Partner program

    Explore the benefits of partnering with Qmatic

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    Sales partner

    Grow your business by selling Qmatic solutions

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    Development partner

    Build integrated solutions that extend Qmatic capabilities

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    Hardware partner

    Deliver certified hardware for seamless Qmatic solutions

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    Partner directory

    Find a Qmatic partner in your region

For Partners

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    Partner Event

    Discover our partner events that bring our partner network together to connect, collaborate, and learn

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    Partner Portal

    Already a partner? Log in to the portal

Inisghts

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    Blog

    Explore insights, trends, and ideas shaping the future of customer journeys.

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    Customer Stories

    See how organizations use Qmatic to improve customer experiences and operations.

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    Resources

    Explore guides, reports, webinars, and other resources from Qmatic.

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    News

    Stay up to date with the latest news and announcements from Qmatic.

About Qmatic

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    About Qmatic

    Learn more about Qmatic, our story, and how we help organizations create better customer journeys.

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    Qmatic Support

    We offer service and support to help maintain your investment in your Qmatic Solution

  • question
    FAQ

    Find answers to frequently asked questions about Qmatic and our solutions.

Products

Platform

On-premises: Qmatic Orchestra... SaaS Qmatic Cloud Solution Product tour

Customer journey management

Appointments Management Resource Management Counter Journey Manager Concierge Digital Signage Mobile Ticket Qmatic Care Integrations

Qmatic AI

Powered data platform

Qmatic AI

Products

Qmatic AI Chat Qmatic AIVA

Solutions

Industries

Healthcare Government Retail DMV Retail Banking Education Public Sector

All Solutions

Queue Management Appointment Management Virtual Queuing Virtual Meeting Customer Journey Management Visitor Management Business intelligence Customer Feedback Qmatic Certified Hardware

Partners

Become a partner

Partner program Sales partner Development partner Hardware partner Partner directory

For Partners

Partner Event Partner Portal

Insights

Inisghts

Blog Customer Stories Resources News

About Qmatic

About Qmatic Qmatic Support FAQ
Q-Store
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The Qmatic Team

Knowledge Product Updates Qmatic News
Unilabs Sweden to Deploy Qmatic’s Mobile Queue Management System

3 min read

Unilabs Sweden to Deploy Qmatic’s Mobile Queue Management System

Mölndal, Sweden. Qmatic, the global leader in Customer Journey Management, today announced that Unilabs Sweden, one of the largest diagnostic providers in Sweden, has signed an agreement for the implementation of Qmatic’s Instant Mobile Queue Management at more than 30 clinics across Sweden. The sol...

July 10, 2020

Qmatic Announces New Functionality for Remote Service Delivery

5 min read

Qmatic Announces New Functionality for Remote Service Delivery

Qmatic, the global leader in Customer Journey Management announced today its latest functionality, Remote Service Delivery for Qmatic’s Customer Journey Management solutions. Remote Service Delivery provide new ways for Qmatic users to easily select remote appointment options, such as voice call, vi...

July 03, 2020

Bahamas Passport Office Revamps its Online Application Process With Qmatic

1 min read

Bahamas Passport Office Revamps its Online Application Process With Qmatic

The Bahamas Passport Office creates an easier, safer, faster, and more secure online application process with Qmatic. In a press release issued by the Government of The Bahamas, the Minister of Foreign Affairs, Darren Henfield stated that considerable progress has been made at the Passport Office du...

June 18, 2020

Las Vegas Metropolitan Police Department Records and Fingerprint Bureau chooses Qmatic

1 min read

Appointment management

Las Vegas Metropolitan Police Department Records and Fingerprint Bureau chooses Qmatic

The Las Vegas Metropolitan Police Department (LVMPD) offers a variety of services related to crime prevention, education as well as permits. On June 1st, the LVMPD Records and Fingerprint Bureau launched its new online appointment scheduling solution from Qmatic. The online appointment booking solut...

June 08, 2020

Lanbide – Basque Employment Service Adapts to the New Normal with Qmatic

1 min read

Lanbide – Basque Employment Service Adapts to the New Normal with Qmatic

Photo: Irekia Lanbide - the Basque Employment Services stated in a news release that the agency will once again reopen its offices to the public. Using Qmatic Customer Journey Management solutions, the government agency will be able to adjust to the new normal and provide a safer environment for vis...

May 26, 2020

Commercial Bank of Qatar Selects Qmatic Appointment Management for Safer Customer Journeys

1 min read

Commercial Bank of Qatar Selects Qmatic Appointment Management for Safer Customer Journeys

Commercial Bank of Qatar (CBQ) plays a vital role in Qatar’s economic development and offers a wide range of personal, business, government, international and investment services. Commercial Bank of Qatar was established as the country’s first private bank in 1975 and has 32 branches in Qatar and is...

May 14, 2020

QMATIC RELEASES NEW FEATURE FOR APPOINTMENTS - TOUCHLESS SELF CHECK-IN

3 min read

QMATIC RELEASES NEW FEATURE FOR APPOINTMENTS - TOUCHLESS SELF CHECK-IN

Qmatic has enhanced its appointment check-in functionality with the release of a new mobile check-in feature that allows customers and visitors with an appointment to seamlessly self check-in upon arrival, touchless, without any kiosk or staff interaction. Touchless self check-in The mobile check-in...

May 07, 2020

Qmatic Welcomes New Partners

1 min read

partner

Qmatic Welcomes New Partners

Qmatic’s Partner Network is continuously expanding its reach to all corners of the globe and we are pleased to welcome our new partners that have joined the Qmatic family. From Australia to Zimbabwe, we are now present in 120+ countries with over 130 partners that diligently work to enhance customer...

May 04, 2020

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Keep updated on thoughts, facts, and knowledge!

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Qmatic provides customer journey management solutions, including virtual queuing and appointment booking, to streamline the flow of people in physical environments. Their technology helps organizations optimize service efficiency and improve the overall customer experience.

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Krokslätts Fabriker 30

431 37 Mölndal
Sweden

Email: info@qmatic.com

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