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Platform

  • app-window
    On-premises: Qmatic Orchestra...

    Enterprise solution built for organizations with complex requirements, multiple service points, and branches

  • cloud
    SaaS Qmatic Cloud Solution

    An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services

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    Product tour

    See Qmatic Cloud Solution from the inside

Customer journey management

  • calendar-dots
    Appointments Management

    Create more valuable and personalized experiences for your customers through simple scheduling

  • check-square
    Resource Management

    Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand

  • call-bell
    Counter

    Empower your staff to deliver faster, smoother customer service.

  • circle-dashed
    Journey Manager

    Journey Management is the core orchestration engine within Qmatic Orchestra Platform.

  • handshake
    Concierge

    Create a seamless first impression from the moment customers arrives.

  • monitor-play
    Digital Signage

    Elevate your customer experience with informative and engaging digital signage solutions

  • device-mobile
    Mobile Ticket

    Let your customers wait virtually, anywhere, with virtual queues

  • hand-heart
    Qmatic Care

    Ensure your system is always optimized and working perfectly

  • puzzle-piece
    Integrations

    Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

Powered data platform

  • sparkle
    Qmatic AI

    Enhance operations with AI-powered insights and intelligent assistance

Products

  • chats-circle
    Qmatic AI Chat

    An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7

  • headset
    Qmatic AIVA

    AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

Industries

  • hospital (2)
    Healthcare

    Manage and optimize the flow of patients from arrival to discharge

  • building-office (1)
    Government

    Deliver accessible and efficient services that meet citizen expectations

  • cash-register (1)
    Retail

    Provide a frictionless customer experience that boost loyalty and sales

  • cards
    DMV

    Provide fast and efficient services and improve the customer and workforce experience

  • bank (1)
    Retail Banking

    Manage visits and appointments at your branch offices with ease

  • graduation-cap
    Education

    Create easy access to student services both on-campus and online

  • building-office (1)
    Public Sector

    Deliver faster and efficient services for citizens with streamlined operations.

All Solutions

  • Queue Management

    Serve customers efficiently and reduce wait times

  • Appointment Management

    Improve operations with appointment booking and arrival management

  • Virtual Queuing

    Let customers wait anywhere with mobile tickets

  • Virtual Meeting

    Connect customers and staff through seamless virtual meetings

  • Customer Journey Management

    Manage flow from beginning to end, and get insights into your operations

  • Visitor Management

    Provide a seamless experience and personalized services for visitors

  • Business intelligence

    Collect data from every touchpoint and get business insights

  • Customer Feedback

    Capture customer feedback and gain insights to improve experiences

  • Qmatic Certified Hardware

    Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

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    Partner program

    Explore the benefits of partnering with Qmatic

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    Sales partner

    Grow your business by selling Qmatic solutions

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    Development partner

    Build integrated solutions that extend Qmatic capabilities

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    Hardware partner

    Deliver certified hardware for seamless Qmatic solutions

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    Partner directory

    Find a Qmatic partner in your region

For Partners

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    Partner Event

    Discover our partner events that bring our partner network together to connect, collaborate, and learn

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    Partner Portal

    Already a partner? Log in to the portal

Inisghts

  • article
    Blog

    Explore insights, trends, and ideas shaping the future of customer journeys.

  • address-book
    Customer Stories

    See how organizations use Qmatic to improve customer experiences and operations.

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    Resources

    Explore guides, reports, webinars, and other resources from Qmatic.

  • newspaper-clipping
    News

    Stay up to date with the latest news and announcements from Qmatic.

About Qmatic

  • info
    About Qmatic

    Learn more about Qmatic, our story, and how we help organizations create better customer journeys.

  • headset
    Qmatic Support

    We offer service and support to help maintain your investment in your Qmatic Solution

  • question
    FAQ

    Find answers to frequently asked questions about Qmatic and our solutions.

Products

Platform

On-premises: Qmatic Orchestra... SaaS Qmatic Cloud Solution Product tour

Customer journey management

Appointments Management Resource Management Counter Journey Manager Concierge Digital Signage Mobile Ticket Qmatic Care Integrations

Qmatic AI

Powered data platform

Qmatic AI

Products

Qmatic AI Chat Qmatic AIVA

Solutions

Industries

Healthcare Government Retail DMV Retail Banking Education Public Sector

All Solutions

Queue Management Appointment Management Virtual Queuing Virtual Meeting Customer Journey Management Visitor Management Business intelligence Customer Feedback Qmatic Certified Hardware

Partners

Become a partner

Partner program Sales partner Development partner Hardware partner Partner directory

For Partners

Partner Event Partner Portal

Insights

Inisghts

Blog Customer Stories Resources News

About Qmatic

About Qmatic Qmatic Support FAQ
Q-Store
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The Qmatic Team

Knowledge Product Updates Qmatic News
Qmatic provides Al Ahli Bank of Kuwait with industry-leading Self-Service Kiosks

0 min read

Qmatic provides Al Ahli Bank of Kuwait with industry-leading Self-Service Kiosks

Through the implementation of Qmatic’s customer journey management solution, ABK will be able to decrease wait times and enhance the level of service to its clients in a secure manner, enabling greater efficiency for staff and management. Upon arrival, customers will be able to scan their CID on the...

January 14, 2020

Qmatic Introduces Next Generation of Touch Screen Self-service Kiosk

2 min read

Qmatic Introduces Next Generation of Touch Screen Self-service Kiosk

The enhanced version of Qmatic Intro 8 is developed to improve fulfillment of customer needs throughout the customer journey. Qmatic Intro 8 does so by presenting different services - from appointment check-ins to simply providing a ticket to get in line. The kiosk’s broad range of use ultimately de...

December 12, 2019

Qmatic hires Richard Gowin to its German office in Bocholt

1 min read

Qmatic hires Richard Gowin to its German office in Bocholt

Richard will replace Timur Citlak and will in his role as Sales and Business Development Executive focus on the retail sector. Richard has international experience and extensive consumer knowledge with previous experience from senior leadership positions in global software companies such as Reflexis...

December 10, 2019

Qmatic’s new HQ – a space for innovation, teamwork, and people

1 min read

Qmatic’s new HQ – a space for innovation, teamwork, and people

With a total office space of more than 15,00 square feet spread over two floors, the new headquarters is filled with the latest technologies designed to support, promote, and facilitate cooperation and communication between coworkers. The office is characterized by its high 16 feet ceiling and brigh...

November 28, 2019

Manchester Metropolitan Revolutionizes the Student Experience with Qmatic

1 min read

Manchester Metropolitan Revolutionizes the Student Experience with Qmatic

As part of a £400m investment program into the university, Manchester Met chose to team up with Qmatic to revolutionize its Student Services – the Student Hub. The Student Hub deals with a wide variety of student enquiries, such as Accommodation, Coursework, Enrollment, Fees, Timetables, Moodle, ID ...

November 26, 2019

Martin Hallberg, Product Manager explains Qmatic Cloud Solutions

2 min read

Martin Hallberg, Product Manager explains Qmatic Cloud Solutions

This text was originally published on 2019-11-11 by Martin Hallberg on LinkedIn Industry-leading customer journey management in the cloud Qmatic Cloud Solutions is the latest SaaS offering that we've develop here at Qmatic. Which I’m really proud of. It is a cloud-based solution that makes it possib...

November 19, 2019

Q&A with Martin Hallberg on Qmatic Cloud Solutions

1 min read

Q&A with Martin Hallberg on Qmatic Cloud Solutions

Hi Martin, can you take us through the journey of creating Qmatic Cloud Solutions, how long have you been working on this? Qmatic has been working on this offer for the past year. The background are two things really. One is the increased need from the market and from our clients to subscribe to our...

November 12, 2019

Introducing Qmatic Cloud Solutions - Advanced Customer Journey Management Made Easy

1 min read

Introducing Qmatic Cloud Solutions - Advanced Customer Journey Management Made Easy

Qmatic Cloud Solutions, a modular, scalable, and powerful SaaS, is developed to provide clients with access to Qmatic’s full range of industry-defining solutions including software maintenance, hosting, and support. Through this subscription offer, clients in retail, finance, healthcare and public s...

November 11, 2019

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Qmatic provides customer journey management solutions, including virtual queuing and appointment booking, to streamline the flow of people in physical environments. Their technology helps organizations optimize service efficiency and improve the overall customer experience.

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