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The Qmatic Team
1 min read
Release of Orchestra 5.4
Orchestra comes in two editions: Orchestra Enterprise and Orchestra One. Both editions have received significant updates in the following areas: New in Orchestra 5.4 Orchestra Business Intelligence replacing Score Orchestra Business Intelligence is the new name for Score which not only receives a fa...
1 min read
Capitec Bank named best at customer service in the financial industry
Capitec Bank took first place for financial services and third place overall in the Ask Afrika Orange Index® Award. Powered by Qmatic Customer Experience Management (CEM) solutions Capitec Bank has been voted South Africa’s favourite financial institution in terms of customer service. Capitec Bank t...
1 min read
Interview with Bob Thompson, Customer Think, at Great Experience 2014
CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. The site serves 80,000+ visitors per month from 200 countries. Listen to Bob talking about the five habits of customer centric companies. About the Great Experience Event We bel...
1 min read
White paper: Customer Journey Management for Telecom stores
Retaining customers and keeping them loyal to your brand is a challenge. It is old news that as many as 89% of the retail customers will simply leave after just one single bad experience. It shows that the experience delivered has to be not only great; it needs also to be consistent during time. We ...
3 min read
Retailers Believe they Provide a High Level of Customer Experience, but Consumers Disagree
Bedfordshire – 15 May 2014 – Consumers confirm they’re being let down when it comes to experiencing a consistent, positive and true to brand value experience across the multitude of channels available to them. In a thought leadership and research report commissioned by Qmatic and entitled “Great Exp...
1 min read
Swedish Qmatic and METO partner up for mass market entry in Europe, Australia and Canada
Today the two leading companies within queue management solutions Qmatic and METO are entering a partnership. Qmatic, a Swedish software and hardware company, enhances customer experiences in physical environments via customer touch-point opportunities. METO, a worldwide operating supplier based in ...
1 min read
Qmatic Introduces the Latest Technology in Self-Service Kiosks
DULUTH, GA, 1/29/14 Qmatic has introduced a new line of self-service kiosks that dramatically improve operational proficiency and customer experience. The fully-integrated Intro Series kiosks allow customers to choose between services, check in for appointments, find their way or simply to take a ti...
1 min read
Qmatic Helps Hospital with Optimizing Their Patient’s Experience
Sierra View District Hospital unveiled a new Qmatic Automated Patient Queuing System during an Open House celebration at Sierra View Medical Plaza. The new system was placed in an effort to decrease wait times and increase patient satisfaction for outpatient imaging and laboratory procedures — impro...