Qmatic has worked with the children’s clinic at King’s College Hospital to reduce patient waiting times for blood tests by 77% and improved patient data visibility. Hear from the Children’s Ambulatory Matron at the hospital on the impact that optimised queue management has had on the patient experience.
King’s College Hospital serves the populations of the inner London Borough of Lambeth, as well as acting as a tertiary referral centre for certain specialties to the wider Southern England area. It offers a wide range of services including emergency care, neurology and blood test labs.
King’s College Hospital key facts:
- Provides care to 700,000 people in London and further treatment to millions of people from Southern England
- Receives 250,000 emergency attendances, 115,000 inpatient and 960,000 outpatient attendances
- The children’s blood clinic receives patients from local GPs and other hospital departments
Improving the Patient Experience
Many patients spend long amounts of time waiting for a variety of departments in hospitals which can be a very unpleasant experience, expecially for children needing a blood test as part of their care.
Laura Duffell, Children’s Ambulatory Matron at King’s College Hospital, explained how the children’s blood clinic was aiming to improve its processing of patients: “There were a number of elements of the patient experience that we wanted to improve so that we could ensure the children and their families always had the best possible experience. Under our existing system, we didn’t have any reliable data on how long patients were waiting in a queue, how demand for phlebotomy services was fluctuating and the required staffing levels for phlebotomists.We needed a system that would enable us to track patients as they moved through the patient journey, monitoring how long they waited for and where they came from, if that was from GP referrals or other hospital departments, and whether the demand for phlebotomy services required additional staff.”