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5 min read
How to Create a Customer Journey Map: A Step-By-Step Guide
Delivering exceptional experiences — whether you're a government agency, healthcare facility, or retailer — is key to driving growth today. It all starts with clearly understanding who your customer is, their wants and needs, and preferred forms of communication and technology. But how can you deliv...
5 min read
Five Ways to Use Customer Journey Data to Boost Sales
Winning the battle for more foot traffic starts with delivering frictionless omnichannel retail experiences. Fail to deliver on customer expectations, and you can pay the price with your bottom line. That’s because 80% of customers that have more than one bad experience say they would rather do busi...
5 min read
How to deliver better customer experiences with business intelligence
Much has been written on the positive impact a well-executed customer, patient, or visitor experience initiative can have on your bottom line. And yet many organizations still struggle with how to develop a clear picture of their customer journey that will allow them to devise appropriate customer e...
4 min read
Streamlining patient journey for a more efficient lab
Running a lab can be overwhelming. From checking in patients, collecting specimens, running analyses, and relaying results to patients and providers, it is easy to lose sight of a critical component - the overall patient experience. Since the Affordable Care Act (ACA) was passed in 2010, patient exp...
4 min read
Forecasting: Using Patient Journey Management to Future-Proof Your Outpatient Clinic
The challenges of running an outpatient clinic are numerous, variable, and often relentless. Depending on the size of your facility, the number of services offered, daily patient volume, and the size of your workforce, getting a handle on how to best manage all the moving parts can be exhausting. Th...
3 min read
Government Digital Transformation: Bringing Public Services into the Digital Age
Citizen demand for better delivery of public services has put digital transformation at the top of the agenda for many public service leaders. While some have cited tight budgets, staffing shortages, and legacy systems as top barriers to making the switch, many others have pulled it off with tremend...
2 min read
Improving Government Efficiency with Smarter Service Provision
Governments across the world are under pressure to improve government efficiency and public sector performance and at the same time contain expenditure growth. While factors such as aging populations and increasing health care and pension costs add to budgetary pressures, citizens are demanding that...
2 min read
How to Improve the DMV Experience with Technology
It varies by state and county, but the average national Department of Motor Vehicles (DMV) appointment takes between 34 and 44 minutes. Considering that most of us only have to go every couple of years to apply for or renew a license, manage a title, or take care of some other related task, this out...