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2 min read
Optimizing Customer Journey with Business Intelligence
Optimize the customer journey and your operations thanks to business intelligence! As a service provider, it’s important to optimize your operations continuously by first of collecting the right data. There are great opportunities to reduce queue times, enhance the customer experience and identify a...
3 min read
Why and how to increase appointments
In this article, I'll describe the difference between walk-ins and appointments. Also, I'll share my view on why you want to increase the number of appointments and how to succeed with it. In the end, you can download a guide about a new appointment solution, Qmatic Cloud Appointments. Walk-in vs. A...
2 min read
What are the benefits of eLearning for employees?
Employees need training to effectively use tools at work, and so, it’s become increasingly common to find product suppliers offer eLearning courses to help customers and their employees use products to their full potential. Unlike other training methods, the advantage of eLearning for employees is t...
2 min read
Efficient queue management: What to keep in your reopening plan
During the pandemic, many service providers implemented measures to streamline the visitor journey. Now, as facilities open up, it's time to decide what implementations to retain in your reopening plan. This article aims to describe why appointment scheduling should be a top priority if you want to ...
2 min read
Five key benefits of eLearning for businesses
Creating an effective learning and development strategy can contribute significantly to the success of your business. Unlike conventional teaching methods, eLearning is a convenient, flexible and cost-effective option for training your employees. Below we explain more about five advantages of eLearn...
2 min read
How to reduce no-show rates: 5 practical tips
Every time a visitor doesn’t show up at the appointed time, your preparation and administration work are wasted. In this article, I’ll explain why you want to reduce your no-show rates and how you can succeed with it. In the end, you can download a guide to learn more about improving your appointmen...
2 min read
Effective scheduling: Advanced features to improve your appointment management
Today, most service providers enable appointment scheduling for visitors. But the way organizations manage appointments varies. In this article, I’ll describe some features which will streamline your scheduling process regardless of your industry or size. The benefits of appointment scheduling If yo...
2 min read
Staff planning: How to increase the number of customer visits
Imagine a scenario where your ability to receive appointments is continuously optimized. In this article, I'll explain why and how an advanced appointment scheduling system can help you better plan your staff and increase profitability. Often when visitors schedule a service appointment, they can ch...