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2 min read
The Business with the Best Customer Service Wins
It doesn’t matter whether you have a shop, a restaurant, or a bank. Without customers, your business doesn’t exist. And thanks to the ease and connectivity of social media and online review sites, your customers hold more and more of the cards. In the Age of the Customer, the business with the best ...
2 min read
The One Thing You Need for an Impactful Customer Experience
These days, it’s almost impossible to think of a place that lacks at least some kind of structured queuing process. From check-in kiosks to digital signage throughout the environment, people expect to have a degree of control over their experience, as well as a sense of awareness about their waiting...
2 min read
Get Your License and Go: How Qmatic is Transforming the DMV
Historically, on a list of organizations that provide a great customer experience, the Department of Motor Vehicles (DMV) has ranked low. A reputation for disorganization, long waits, and general operational inefficiency all contribute to this perception. Qmatic has become an agent of change for thi...
2 min read
Tools that improve the quality of interactions between customers and providers
Customer experience and employee satisfaction are two sides of the same coin. Happy customers correlate to increased employee engagement and retention, customer service and sales. When employees are happier and more productive, customer satisfaction and revenue generating activities go up. This cycl...
2 min read
Why Omnichannel Banking Matters Now More Than Ever
In 2015, the banking industry reached a tipping point. The number of people using mobile banking applications surpassed the number of customers still going to their local branch to take care of their regular needs. Likely as a consequence of the growing number of new digital banking users, the numbe...
2 min read
Why Click and Collect is at the Heart of Great Retail Experience
For 89% of customers, one bad experience is all it takes for them to decide to abandon a brand. There is no question – we are living in the Age of the Consumer. As Forrester has observed, “the only sustainable competitive advantage is knowledge of and engagement of customers.” Fortunately, the tools...
1 min read
The best patient care starts at the clinic
There’s been a lot of talk about omnichannel structures over the past few years. As we move into 2016, clinics (like retailers, banks, and other service oriented businesses) must have that connected online-to-onsite engagement path firmly established and working well. You need to outline the most im...
1 min read
Qmatic and IPSOS at NRF 2016
Qmatic joins global research leader IPSOS at the 2016 NRF “Big Show” in booth 642 to share insights on how companies can Measure, Manage and Improve Retail Analytics. Between January 17 and 20, the National Retail Foundation (NRF) “Big Show” 2016 comes back to New York with the most significant coll...
3 min read
The Tool That Will Shape Customer Experience in 2016
In 2016, one technology in particular will help businesses create a great CX as the customer journey spans online and physical environments. Not long ago, Taco Bell announced they had raised their receipt value by 20% by taking orders through a new digital app.[1] Similarly, Chili’s increased desser...