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2 min read
Omnichannel Banking: The 5 Parts that You Need to Keep Your Customers
There are few industries in which customer expectations are shaping the future as much as they are in omnichannel banking. Customers know that they can expect personalized offers and want options for when/where/how they can complete their transactions. And, more importantly, they know that they have...
2 min read
How government offices can do more for more citizens
Public agencies are at a crossroads. Many have done things a certain way for a very long time, and it's hard to think of a new way for government offices to improve their services for citizens. Many lack sufficient funding or an adequate workforce to push forward significant innovation. And because ...
2 min read
What is an API and how can it improve my customer journey?
Across news channels, it’s becoming increasingly clear that SaaS (Software as a Service) is driving and reshaping businesses and government organization IT strategies. With this new reality, it’s more important than ever to enable technologies to communicate with one another in a streamlined and sec...
2 min read
The 4 Tips You Need to Improve Productivity and Customer Delight
Creating an impactful customer journey begins with a clear and useful knowledge of how people interact with your environment, team, and offerings. Staff members working to achieve cmpany objectives and perform their roles with the greatest possible productivity are most likely to succeed if they und...
1 min read
Two Ways Qmatic Shapes the Future of Customer Journey
Building a framework for resiliency and the future success of any enterprise involves assessing where the industry is headed, how demographics may change, and what the competition may bring to the marketplace. It also requires that the enterprise have an actionable, future focused strategy for meeti...
2 min read
How to Integrate BI for the Best Possible Customer Experience
Last week, we looked at why it is important to collect, process, and engage customer journey analytics. We made the point that it’s impossible to analyze and learn from data you haven’t collected. This week, we look at how to integrate a business intelligence (BI) function into every component of yo...
2 min read
How public offices are improving the citizen experience
Across the country, government and public agencies are facing a conundrum. On the one hand, entities like the DMV, Department of Veterans Affairs, and city/county services don’t have to deal with competition. For the most part, citizens have one resource option for satisfying requirements like renew...
1 min read
Myfunwait Transforms the Queue Line into the Gaming Field
Next time you’re at the doctor’s office, DMV, bank, or store (or any other place where people are waiting), look around. Chances are, most of the people around you will be doing something on their phone. More than two-thirds of them (68%) are probably playing a game. In general, 77% of Americans tur...