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The Qmatic Team
1 min read
Qmatic appoints Magnus Dahlbäck as new SVP of Products & Strategy
Qmatic helps public and private sector clients in over 120 countries offer a personalized and seamless customer experience across online and onsite engagement points. Qmatic’s customer journey management solutions are used widely by companies in the healthcare, retail and banking industries, as well...
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Qmatic help Bankia introduce the speedy customer service initiative
The challenges: To create agile branches that offer the same service as traditional banks, but with different operating hours To understand the actual needs and behavior of future consumers To manage waiting times, improve them and provide better customer service "The essence of this project was to ...
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Ica Supermarket makes investment for the future with Qmatic Orchestra
The grocery store Ica Supermarket Hisings Kärra decided to go for Qmatic Orchestra to improve customer satisfaction and to cater for future customer needs. “It is always about making things simpler for the customer, it is the customer who is in focus” says Jörgen Kjerstensson, store manager at Ica S...
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Former Volvo Cars executive appointed Vice President of HR at Qmatic
Monica Tapper comes to Qmatic from Volvo Car Group, a Swedish vehicle manufacturer wholly owned by Geely of China, where she has held several senior positions within HR and talent management, most recently as the Vice President Human Resources Purchasing and Manufacturing. “As we see a growing deman...
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Qmatic Appoints Peter Lundqvist as new CMO
“Peter brings extraordinary business and marketing leadership to Qmatic in an exciting time. We are gearing up to meet the opportunities for growth based on the needs we see globally. Peter’s insight and knowledge will help us elevate the Qmatic brand even further,” Qmatic CEO Robert Ekstrom comment...
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US West Coast lab chooses Qmatic to help reduce patient wait times
“This contract followed a successful Qmatic installation at the one of the other labs in the network 6 months ago. The lab staff and management were very happy with the reduced patient wait times”, says Paul Páez, Enterprise Healthcare Account Executive, Qmatic US. The solution, Qmatic Orchestra Cus...
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PennDOT has implemented Qmatics Orchestra system
With more than 1,000 employees, PennDOT manages the issuance of more than 8.9 million driver’s licenses and the registration of more than 11.9 million motor vehicles each year. PennDOT Secretary Leslie Richards quickly recognized the state's need to reduce wait times, and allow citizens to have more...
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Qmatic help Clark County Building Services keep business growing and citizens moving
With construction projected to grow and major projects such as the $350 million MGM-AEG arena and Genting Berhad’s $4 billion Resorts Word Las Vegas moving forward, this is a busy high traffic building. Due to complex and varied needs, 90% of customers require assistance from a minimum of four works...