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Platform

  • app-window
    On-premises: Qmatic Orchestra...

    Enterprise solution built for organizations with complex requirements, multiple service points, and branches

  • cloud
    SaaS Qmatic Cloud Solution

    An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services

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    Product tour

    See Qmatic Cloud Solution from the inside

Customer journey management

  • calendar-dots
    Appointments Management

    Create more valuable and personalized experiences for your customers through simple scheduling

  • check-square
    Resource Management

    Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand

  • call-bell
    Counter

    Empower your staff to deliver faster, smoother customer service.

  • circle-dashed
    Journey Manager

    Journey Management is the core orchestration engine within Qmatic Orchestra Platform.

  • handshake
    Concierge

    Create a seamless first impression from the moment customers arrives.

  • monitor-play
    Digital Signage

    Elevate your customer experience with informative and engaging digital signage solutions

  • device-mobile
    Mobile Ticket

    Let your customers wait virtually, anywhere, with virtual queues

  • hand-heart
    Qmatic Care

    Ensure your system is always optimized and working perfectly

  • puzzle-piece
    Integrations

    Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

Powered data platform

  • sparkle
    Qmatic AI

    Enhance operations with AI-powered insights and intelligent assistance

Products

  • chats-circle
    Qmatic AI Chat

    An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7

  • headset
    Qmatic AIVA

    AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

Industries

  • hospital (2)
    Healthcare

    Manage and optimize the flow of patients from arrival to discharge

  • building-office (1)
    Government

    Deliver accessible and efficient services that meet citizen expectations

  • cash-register (1)
    Retail

    Provide a frictionless customer experience that boost loyalty and sales

  • cards
    DMV

    Provide fast and efficient services and improve the customer and workforce experience

  • bank (1)
    Retail Banking

    Manage visits and appointments at your branch offices with ease

  • graduation-cap
    Education

    Create easy access to student services both on-campus and online

  • building-office (1)
    Public Sector

    Deliver faster and efficient services for citizens with streamlined operations.

All Solutions

  • Queue Management

    Serve customers efficiently and reduce wait times

  • Appointment Management

    Improve operations with appointment booking and arrival management

  • Virtual Queuing

    Let customers wait anywhere with mobile tickets

  • Virtual Meeting

    Connect customers and staff through seamless virtual meetings

  • Customer Journey Management

    Manage flow from beginning to end, and get insights into your operations

  • Visitor Management

    Provide a seamless experience and personalized services for visitors

  • Business intelligence

    Collect data from every touchpoint and get business insights

  • Customer Feedback

    Capture customer feedback and gain insights to improve experiences

  • Qmatic Certified Hardware

    Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

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    Partner program

    Explore the benefits of partnering with Qmatic

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    Sales partner

    Grow your business by selling Qmatic solutions

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    Development partner

    Build integrated solutions that extend Qmatic capabilities

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    Hardware partner

    Deliver certified hardware for seamless Qmatic solutions

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    Partner directory

    Find a Qmatic partner in your region

For Partners

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    Partner Event

    Discover our partner events that bring our partner network together to connect, collaborate, and learn

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    Partner Portal

    Already a partner? Log in to the portal

Inisghts

  • article
    Blog

    Explore insights, trends, and ideas shaping the future of customer journeys.

  • address-book
    Customer Stories

    See how organizations use Qmatic to improve customer experiences and operations.

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    Resources

    Explore guides, reports, webinars, and other resources from Qmatic.

  • newspaper-clipping
    News

    Stay up to date with the latest news and announcements from Qmatic.

About Qmatic

  • info
    About Qmatic

    Learn more about Qmatic, our story, and how we help organizations create better customer journeys.

  • headset
    Qmatic Support

    We offer service and support to help maintain your investment in your Qmatic Solution

  • question
    FAQ

    Find answers to frequently asked questions about Qmatic and our solutions.

Products

Platform

On-premises: Qmatic Orchestra... SaaS Qmatic Cloud Solution Product tour

Customer journey management

Appointments Management Resource Management Counter Journey Manager Concierge Digital Signage Mobile Ticket Qmatic Care Integrations

Qmatic AI

Powered data platform

Qmatic AI

Products

Qmatic AI Chat Qmatic AIVA

Solutions

Industries

Healthcare Government Retail DMV Retail Banking Education Public Sector

All Solutions

Queue Management Appointment Management Virtual Queuing Virtual Meeting Customer Journey Management Visitor Management Business intelligence Customer Feedback Qmatic Certified Hardware

Partners

Become a partner

Partner program Sales partner Development partner Hardware partner Partner directory

For Partners

Partner Event Partner Portal

Insights

Inisghts

Blog Customer Stories Resources News

About Qmatic

About Qmatic Qmatic Support FAQ
Q-Store
Request a demo Contact

The Qmatic Team

Knowledge Product Updates Qmatic News
Qmatic Orchestra helps Washington DC’s Department of Consumer and Regulatory Affairs (DCRA) improve permitting process

0 min read

Qmatic Orchestra helps Washington DC’s Department of Consumer and Regulatory Affairs (DCRA) improve permitting process

Recently, the District’s DCRA unveiled a series of changes and releases to make the process of acquiring a building permit more convenient, and we are proud to announce that Qmatic Orchestra is a part of the solutions. The D.C. DCRA now has a new online system to help homeowners and developers get p...

February 22, 2017

UAE Ministry of Health and Prevention invites Qmatic to present its solutions at Arab Health, MEA’s largest healthcare trade show

1 min read

UAE Ministry of Health and Prevention invites Qmatic to present its solutions at Arab Health, MEA’s largest healthcare trade show

The show, with over 4 400 exhibitors from over 70 countries, is expected to draw 115 000 visitors. Thirty-eight countries have their own pavilions, and Qmatic has been invited to present its solutions at the Ministry of Health and Prevention’s booth at the Dubai International Exhibition and Conventi...

February 01, 2017

Qmatic strengthens presence in Europe - New partner in Malta

1 min read

Qmatic strengthens presence in Europe - New partner in Malta

Representatives from JCS attended Qmatic’s annual conference GEX in Barcelona where they participated in sharing experiences and insights in customer journey management technology. They learned more about Qmatic and strengthened their position in order to roll out queuing solutions. Why did you choo...

November 30, 2016

Beepsend and Qmatic Partner to Optimize the Customer Journey Experience

1 min read

Beepsend and Qmatic Partner to Optimize the Customer Journey Experience

Across all targeted industries, including retail, banking, healthcare and the public sector, integrating SMS services results in shorter queue times and increased customer satisfaction. Visitors can book appointments in advance, check-in via an onsite kiosk, and receive communications and alerts via...

November 22, 2016

New CEO Robert Ekström Takes Helm at Qmatic

1 min read

New CEO Robert Ekström Takes Helm at Qmatic

Mölndal, Sweden - Qmatic, a global leader in enterprise customer journey solutions, announced today Robert Ekström as the company’s CEO. Ekström is a proven leader who has held leading roles in growth-oriented, product-driven corporations. Qmatic helps public and private sector clients in over 120 c...

September 23, 2016

Qmatic Expands Global Reach with Acquisition of Belgian Company PresaCity

1 min read

Qmatic Expands Global Reach with Acquisition of Belgian Company PresaCity

Mölndal, Sweden - Qmatic, a global leader in customer journey technology and insights, announced today it has acquired Belgium-based PresaCity from PRESA. PresaCity managed over 350 Qmatic installations in Belgium and Luxembourg that provide increased customer satisfaction and operational efficiency...

August 09, 2016

Qmatic Names Jacqueline Rushin as Head of Operations for Growing U.S. Business

2 min read

Qmatic Names Jacqueline Rushin as Head of Operations for Growing U.S. Business

Atlanta, USA - Qmatic, a global leader in customer journey technology and insights, has named Jacqueline Rushin as the head of operations for Qmatic - U.S. The appointment reflects the company’s continued strategic focus on expanding its presence in North America as well as the evolution of Orchestr...

August 08, 2016

Qmatic – Virtual System Supplier Company of the Year!

0 min read

Qmatic – Virtual System Supplier Company of the Year!

Some of the Qmatic UK team receiving Company of the Year Award Having been previously named Top 20 Exhibitor and Virtual System Supplier of the Month by Business and Industry Today, Qmatic are very proud to have been given this honour. “We’re delighted to have received this title, it is a true refle...

July 07, 2016

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Qmatic provides customer journey management solutions, including virtual queuing and appointment booking, to streamline the flow of people in physical environments. Their technology helps organizations optimize service efficiency and improve the overall customer experience.

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Krokslätts Fabriker 30

431 37 Mölndal
Sweden

Email: info@qmatic.com

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