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The Qmatic Team
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New partner in Senegal
Titan International is a Senegalese company specialized in the architecture of the customer’s experience. Through their offers of support in the digitalization of the customer journey, interactive communication and Smart Business & Cities solutions, they help their customers transform every touc...
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Qmatic and Samsung partner to offer integrated digital signage solutions
The Samsung Professional display line-up is also now available through Qmatic’s global network of subsidiaries and resellers. - From Samsung’s perspective the partnership with Qmatic means that we strengthen our solution offering based on the SOC technology in our professional displays, now integrat...
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What if you used personality analysis to guide customer journeys?
The new study from Northwestern University is based on survey responses from more than 1.5 million people around the world. It shows four new personality types - average, reserved, self-centered and role model, and also that personality shifts over time. This, of course, makes sense. We do exhibit v...
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Getting service delivery right in Public Sector
As the world moves into a new age with digitally enabled solutions there is also the need to look not only at the technological development itself, but how it impacts quality of life for citizens. In a bold move the UAE government initiated an ambitious project to modernize citizen services some yea...
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Qmatic Appoints Stefan af Bjur as Global VP Public Sector
Stefan af Bjur has over 20 years of experience in the global IT business where he has successfully developed and grown business offerings ranging from security systems to enterprise technology and cloud services. "A key insight from my career is that to win you have to be part of a winning team. I h...
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The future of the patient experience
The challenges of providing Health Care in the modern age are real. And at the same time we live in an age of unprecedented technological progress, where many problems that seemed unsolvable only decades ago are now part of the standard set of treatments. Changing demographics are rapidly affecting ...
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Qmatic Appoints Tommy Niklasson as new CFO
Qmatic helps clients in over 120 countries offer a personalized and seamless customer experience across online and onsite engagement points. Qmatic’s customer journey management solutions connect people to services and are used widely by companies and organizations in the public and private sector. ...
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Understanding the customer journey – can AI help?
There’s a famous quote by advertising guru David Ogilvy from back in the 60’s: ”The trouble with market research is that people don’t think how they feel, they don’t say what they think and they don’t do what they say.” This could just as well have been a quote from a social psychologist today study...