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The Qmatic Team
1 min read
New updated Qmatic Mobile Ticket takes customer journeys to the next level
When launched earlier this year the Qmatic mobile ticket bridged the gap between the digital world and physical appointments with medical doctors, financial advisors, sales representatives or any other service provider. Among the new features in the update is the option to scan a QR-code to start th...
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Mercedes-Benz in Malmö to enhance and personalize customer service with Qmatic solutions
The solution will prepare staff in advance to support enhanced and personalized service.
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First city hall in the Benelux using robot to provide improved customer service
In a five-month pilot, Qmatic will work with a partner, Decos, and the city hall to find out if the robot can help to improve interactions with the customers and also taking the customer experience to the next level. “City halls are continuously looking for technical solutions to improve the custome...
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Mercedes-Benz in Finland manages customer experience with Qmatic Solo
Mercedes-Benz (MB) in Finland, is a car dealer and a client of the Qmatic partner Intermarketing. The new MB-building at Vantaa Airport is built according to MB’s global design, where Qmatic solutions fit perfectly. Intermarketing have been very successful in providing Qmatic solutions to almost all...
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Qmatic Orchestra wins in Malta
The new system will change the way customers interact and move the client operations to a truly omni-channel level. The system will have CRM integration, appointment booking capability and a customer feedback solution. In each branch, customers can check in via an appointment confirmation by using Q...
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Qmatic appoints Magnus Dahlbäck as new SVP of Products & Strategy
Qmatic helps public and private sector clients in over 120 countries offer a personalized and seamless customer experience across online and onsite engagement points. Qmatic’s customer journey management solutions are used widely by companies in the healthcare, retail and banking industries, as well...
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Qmatic help Bankia introduce the speedy customer service initiative
The challenges: To create agile branches that offer the same service as traditional banks, but with different operating hours To understand the actual needs and behavior of future consumers To manage waiting times, improve them and provide better customer service "The essence of this project was to ...
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Ica Supermarket makes investment for the future with Qmatic Orchestra
The grocery store Ica Supermarket Hisings Kärra decided to go for Qmatic Orchestra to improve customer satisfaction and to cater for future customer needs. “It is always about making things simpler for the customer, it is the customer who is in focus” says Jörgen Kjerstensson, store manager at Ica S...
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Former Volvo Cars executive appointed Vice President of HR at Qmatic
Monica Tapper comes to Qmatic from Volvo Car Group, a Swedish vehicle manufacturer wholly owned by Geely of China, where she has held several senior positions within HR and talent management, most recently as the Vice President Human Resources Purchasing and Manufacturing. “As we see a growing deman...