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The Qmatic Team
1 min read
Digital transformation only stops for Christmas
In Google Trends, the analytical tool for tracking searches in Google, the search phrase ”digital transformation” has seen a steady increase in interest over the last five years. And it looks like it’s going to keep growing. The exception is Christmas. We all seem to take a break from transforming o...
1 min read
Large patisserie in London, UK adopts a Qmatic solution to manage its customers in store
Many customers visit the Patchi Patisserie store which has two entrances and a large island style counter. They approached Qmatic for a virtual queue management solution where customers can take a ticket and see and hear when it is their turn to be served. They wanted to provide a great service that...
0 min read
Bricks, Bytes and Behavior – revolutionizing the hospital patient journey
With the right tools all resources can be optimized around the core processes – in this case, the patient process. With some help from Qmatic the Admiraal de Ruyter hospital in the Netherlands has managed to wrap that process up in a hospital building and support it with digitalization and medical p...
1 min read
Qmatic is adding another certificate to secure its quality work
The Qmatic management system, including ISO 9001 and 27001, is a tool for continuous improvements. For Qmatic, being the world leader in customer journey management systems, it is vital to make sure it’s solutions handle customer data with the highest level of security. This new certification is a d...
1 min read
Qmatic and Omnisecurity sign partnership agreement
Qmatic Benelux is, as a subsidiary of Qmatic Sweden, responsible for the sales and service of the Qmatic technology in the Netherlands, Belgium and Luxembourg. To make the Qmatic product portfolio widely available to companies on the Luxembourg market and to expand the market share, Qmatic has signe...
1 min read
Qmatic announces Vice President of Operations for the AMERICAS
Atlanta March, 2018 - Qmatic helps public and private sector clients worldwide to offer a personalized and seamless customer experience across online and onsite engagement points. Every year Qmatic systems handles over than 2 billion customer interactions in more than 120 countries world-wide. Kship...
1 min read
Focus on flexibility as Qmatic announces Orchestra 7
“Depending on their business environment, our customers have varying needs both when it comes to functionality and complexity of the solution. With our new modular offering, we can tailor a solution that is the perfect fit for each individual customer”, says Robert Ekström, President and CEO. “This ...
1 min read
Customer satisfaction increases by 20% with advanced customer journey management technology in leading retail bank
An in-person customer satisfaction study, conducted in two different branches of a leading high-street banking provider in central London, has found that customers perceived that they waited for less time, had a superior arrival and welcome experience, and rated the branch higher overall where advan...