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Platform

  • app-window
    On-premises: Qmatic Orchestra...

    Enterprise solution built for organizations with complex requirements, multiple service points, and branches

  • cloud
    SaaS Qmatic Cloud Solution

    An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services

  • presentation
    Product tour

    See Qmatic Cloud Solution from the inside

Customer journey management

  • calendar-dots
    Appointments Management

    Create more valuable and personalized experiences for your customers through simple scheduling

  • check-square
    Resource Management

    Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand

  • call-bell
    Counter

    Empower your staff to deliver faster, smoother customer service.

  • circle-dashed
    Journey Manager

    Journey Management is the core orchestration engine within Qmatic Orchestra Platform.

  • handshake
    Concierge

    Create a seamless first impression from the moment customers arrives.

  • monitor-play
    Digital Signage

    Elevate your customer experience with informative and engaging digital signage solutions

  • device-mobile
    Mobile Ticket

    Let your customers wait virtually, anywhere, with virtual queues

  • hand-heart
    Qmatic Care

    Ensure your system is always optimized and working perfectly

  • puzzle-piece
    Integrations

    Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

Powered data platform

  • sparkle
    Qmatic AI

    Enhance operations with AI-powered insights and intelligent assistance

Products

  • chats-circle
    Qmatic AI Chat

    An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7

  • headset
    Qmatic AIVA

    AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

Industries

  • hospital (2)
    Healthcare

    Manage and optimize the flow of patients from arrival to discharge

  • building-office (1)
    Government

    Deliver accessible and efficient services that meet citizen expectations

  • cash-register (1)
    Retail

    Provide a frictionless customer experience that boost loyalty and sales

  • cards
    DMV

    Provide fast and efficient services and improve the customer and workforce experience

  • bank (1)
    Retail Banking

    Manage visits and appointments at your branch offices with ease

  • graduation-cap
    Education

    Create easy access to student services both on-campus and online

  • building-office (1)
    Public Sector

    Deliver faster and efficient services for citizens with streamlined operations.

All Solutions

  • Queue Management

    Serve customers efficiently and reduce wait times

  • Appointment Management

    Improve operations with appointment booking and arrival management

  • Virtual Queuing

    Let customers wait anywhere with mobile tickets

  • Virtual Meeting

    Connect customers and staff through seamless virtual meetings

  • Customer Journey Management

    Manage flow from beginning to end, and get insights into your operations

  • Visitor Management

    Provide a seamless experience and personalized services for visitors

  • Business intelligence

    Collect data from every touchpoint and get business insights

  • Customer Feedback

    Capture customer feedback and gain insights to improve experiences

  • Qmatic Certified Hardware

    Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

  • globe
    Partner program

    Explore the benefits of partnering with Qmatic

  • bag-simple
    Sales partner

    Grow your business by selling Qmatic solutions

  • code-block
    Development partner

    Build integrated solutions that extend Qmatic capabilities

  • certificate
    Hardware partner

    Deliver certified hardware for seamless Qmatic solutions

  • bookmark-simple
    Partner directory

    Find a Qmatic partner in your region

For Partners

  • ticket
    Partner Event

    Discover our partner events that bring our partner network together to connect, collaborate, and learn

  • folder-lock
    Partner Portal

    Already a partner? Log in to the portal

Inisghts

  • article
    Blog

    Explore insights, trends, and ideas shaping the future of customer journeys.

  • address-book
    Customer Stories

    See how organizations use Qmatic to improve customer experiences and operations.

  • newspaper
    Resources

    Explore guides, reports, webinars, and other resources from Qmatic.

  • newspaper-clipping
    News

    Stay up to date with the latest news and announcements from Qmatic.

About Qmatic

  • info
    About Qmatic

    Learn more about Qmatic, our story, and how we help organizations create better customer journeys.

  • headset
    Qmatic Support

    We offer service and support to help maintain your investment in your Qmatic Solution

  • question
    FAQ

    Find answers to frequently asked questions about Qmatic and our solutions.

Products

Platform

On-premises: Qmatic Orchestra... SaaS Qmatic Cloud Solution Product tour

Customer journey management

Appointments Management Resource Management Counter Journey Manager Concierge Digital Signage Mobile Ticket Qmatic Care Integrations

Qmatic AI

Powered data platform

Qmatic AI

Products

Qmatic AI Chat Qmatic AIVA

Solutions

Industries

Healthcare Government Retail DMV Retail Banking Education Public Sector

All Solutions

Queue Management Appointment Management Virtual Queuing Virtual Meeting Customer Journey Management Visitor Management Business intelligence Customer Feedback Qmatic Certified Hardware

Partners

Become a partner

Partner program Sales partner Development partner Hardware partner Partner directory

For Partners

Partner Event Partner Portal

Insights

Inisghts

Blog Customer Stories Resources News

About Qmatic

About Qmatic Qmatic Support FAQ
Q-Store
Request a demo Contact

The Qmatic Team

Knowledge Product Updates Qmatic News
Qmatic Welcomes Corvice AG as New Premier Solution Partner in Switzerland

1 min read

Qmatic Welcomes Corvice AG as New Premier Solution Partner in Switzerland

Qmatic, a global leader in queue management and customer journey orchestration, today announced a new partnership with Corvice AG, joining the Qmatic ecosystem as a Premier Solution Partner in Switzerland. Through the partnership, organizations across Switzerland gain local access to Qmatic's full p...

August 13, 2026

Qmatic Strengthens Platform Ecosystem with NGT Group as Development Partner

2 min read

Qmatic Strengthens Platform Ecosystem with NGT Group as Development Partner

Qmatic is proud to announce that NGT Group, one of Georgia’s leading industry-oriented IT integrators, is expanding its partnership with Qmatic by becoming an official Qmatic Development Partner. The partnership marks another important step in Qmatic’s Q-world strategy to build a stronger platform e...

June 23, 2026

Qmatic Names Valpatek as First Development Partner to Expand Value-Added Services on the Qmatic Platform

2 min read

Qmatic Names Valpatek as First Development Partner to Expand Value-Added Services on the Qmatic Platform

Qmatic today announced that Valpatek will become the first official Development Partner in the Qmatic ecosystem, marking an important step in Qmatic's Q-world strategy to open the platform for partner-built Value-Added Services (VAS), applications, and integrations. Valpatek already serves as a Prem...

June 04, 2026

Qmatic Expands South Africa and Africa Presence Through Strategic Partnership with First Technology KwaZulu-Natal

3 min read

Qmatic Expands South Africa and Africa Presence Through Strategic Partnership with First Technology KwaZulu-Natal

Qmatic, a global leader in queue management and customer journey management solutions, today announced a strategic partnership with First Technology KwaZulu-Natal (Pty) Ltd, significantly strengthening its presence and delivery capability across South Africa and Africa. Through this partnership, Fir...

April 15, 2026

Qmatic Expands Presence in the Middle East Through New Partnership with CONNECTIV

2 min read

Qmatic Expands Presence in the Middle East Through New Partnership with CONNECTIV

Qmatic is pleased to announce a new strategic partnership with CONNECTIV, strengthening its presence in the Middle East. As a Premier Solution Partner, CONNECTIV will represent Qmatic across the United Arab Emirates and the Kingdom of Saudi Arabia. This partnership marks an important step in Qmatic’...

March 30, 2026

Qmatic Launches Qmatic Aiva – AI Voice Agent for Enterprise Customer Journeys

2 min read

Qmatic Launches Qmatic Aiva – AI Voice Agent for Enterprise Customer Journeys

A new voice has joined Qmatic to enhance the customer journey. We’re proud to announce the launch of Qmatic Aiva, our multilingual AI voice agent built to elevate customer service across enterprise environments. Available 24/7, Qmatic Aiva answers inbound calls instantly, books and reschedules appoi...

February 26, 2026

Qmatic Signs eTermin as New Solution Partner to Expand Presence in the German Market

2 min read

Qmatic Signs eTermin as New Solution Partner to Expand Presence in the German Market

Qmatic today announced a new partnership with eTermin GmbH, strengthening Qmatic’s presence in the German market and expanding access to advanced queue and customer journey management solutions across Germany. Under the partnership, eTermin will act as a Qmatic solution partner, delivering Qmatic’s ...

December 18, 2025

MW Service has been elevated from Reseller to Solution Partner within the Qmatic Partner Ecosystem

3 min read

MW Service has been elevated from Reseller to Solution Partner within the Qmatic Partner Ecosystem

Qmatic is proud to announce that MW Service, operating in Austria, has been elevated from Reseller to Solution Partner within the Qmatic Partner Ecosystem. MW Service has a proven track record of delivering reliable, high-quality customer journey management solutions and support to organizations acr...

November 28, 2025