Qmatic Expands South Africa and Africa Presence Through Strategic Partnership with First Technology KwaZulu-Natal

Qmatic, a global leader in queue management and customer journey management solutions, today announced a strategic partnership with First Technology KwaZulu-Natal (Pty) Ltd, significantly strengthening its presence and delivery capability across South Africa and Africa.

Through this partnership, First Technology KwaZulu-Natal joins the Qmatic ecosystem as a Premier Solution Partner, bringing enterprise-scale delivery, deep integration expertise, and regional reach to organisations across key sectors including government, banking, healthcare, and retail.

As demand grows for smarter, more connected service experiences, the partnership enables organisations to modernise how they manage customer flow, seamlessly connecting digital and in-person interactions while unlocking real-time data insights to drive operational efficiency and improve customer satisfaction.

“Expanding our partner network in South Africa is a key step in our global growth strategy,” said David Larsson, CEO at Qmatic. “With their strong local market knowledge, extensive customer base, and proven technical expertise, First Technology KwaZulu-Natal is ideally positioned to help organisations modernise and scale their customer journey management capabilities.”

First Technology KwaZulu-Natal brings decades of experience delivering complex technology solutions across Africa, with a strong track record in enterprise integration, managed services, and large-scale project delivery. This positions the company as a critical partner in supporting Qmatic’s regional growth and ensuring successful customer outcomes.

The collaboration will focus on delivering scalable, data-driven solutions that orchestrate the full customer journey, from appointment booking and virtual queuing to in-branch service and feedback enabling organisations to optimise resources, reduce wait times, and enhance overall service delivery.

“Partnering with Qmatic represents a significant step forward in our strategy to enable intelligent, connected service environments.

We’re seeing a clear shift toward data-driven customer engagement, where organisations need real-time visibility, operational agility, and seamless integration between digital and physical experiences. This partnership allows us to bring global innovation together with strong local execution. Traditional service models are no longer sufficient to meet modern customer expectations organisations need to think differently about how they design and deliver experiences.

Together, we are enabling our customers to modernise their service delivery, improve efficiency, and create differentiated experiences that meet the evolving expectations of their customers.” said Oliver Lamusse, Managing Director at First Technology KwaZulu-Natal.

This partnership reinforces Qmatic’s commitment to building a strong, capable partner ecosystem and accelerating the adoption of next-generation customer journey solutions across South Africa and the broader African market.

About Qmatic 

Qmatic is a global market leader in queue management and customer journey management solutions. Since its founding in 1981, Qmatic has delivered structured, efficient, and user-centered queueing systems for in-person services. Initially focused on the public sector and retail, the company rapidly evolved from analog, ticket-based solutions into software-driven platforms designed to orchestrate complex service flows across multiple channels and touchpoints.   

Over the past four decades, Qmatic has expanded to a truly international presence, with operations in over 120 countries and a network of more than 130 certified resellers. Our systems facilitate over 2 billion customer journeys annually, managing interactions across government offices, hospitals, banks, retail branches, and academic institutions. 

About First Technology KwaZulu-Natal