Qmatic Cloud Solutions

      Start offering amazing customer experiences quickly and easily. Qmatic Cloud Solutions are scalable to your needs and, for a predictable monthly fee, we’ll take care of setup, hosting, and maintenance of your customer journey solution. 

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      Subscribe to great customer experiences

      Simple queuing or advanced customer journey management? Regardless of what your needs are, Qmatic Cloud Solutions can be configured to match them perfectly. To ensure the best possible customer journeys, simply select what functionality you need. Once you are done, we take care of setup, hosting, and maintenance of the solution. You can place all your focus and efforts on what you do best - provide excellent service to please your customers.

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      Taking flexibility to a new level

      Qmatic Cloud Solutions offers the same extensive functionality and flexibility as Qmatic Orchestra 7, the world-leading platform for customer journey management. That means you can tailor a solution for taking good care of your customers throughout the customer journey. A journey that starts already before they arrive, and may end even after they have left your premises. By allowing swift and easy addition and removal of functionality and users, Qmatic Cloud Solutions takes flexibility and scalability to the next level.

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      Be ready to go in just days

      Customer Journey Management software in the cloud means:
      • All software is installed and activated within 5 working days! After which you can start configuring your journeys straight away
      • No or less IT involvement from your side
      • We don’t need local application and/or database servers from you
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      We take care of issues before you notice

      We monitor potential security risks and optimize performance to ensure maximum uptime of your customer journey management solution.

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      Easily scale to your needs

      Your Customer Journey Management solution will grow and change with you:
      • Open more locations 
      • Add staff as needed
      • Additional functionality is activated and available within a day!
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      Low total cost of ownership

      No initial investment in servers and software, no need to pay for software upgrades. And no time required for setup and maintenance. Compared to an on-premise, perpetual deployment and licensing model, Qmatic Cloud Solutions offers a significantly lower total cost of ownership.

      Automatically run the latest functionality

      At Qmatic we constantly work on improving your Customer Journey Management solution.

      • Continuous delivery from the cloud means you always run the latest functionality 
      • Stay compliant with the latest security standards
      • Immediately access improvements to existing services

      Connect your solution to the cloud

      Qmatic Cloud Solutions covers your physical, digital and omnichannel customer journeys. So whether you’re looking to operate a straightforward queuing solution or advanced customer journey management, Qmatic Cloud Solutions can be configured to match your needs perfectly:

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      Queue Management

      Optimize the customer flow, minimize queues and waiting time and create the perfect customer experience.

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      Appointments

      Guarantee a smooth customer journey, from scheduling an appointment to checking in at your premises, through to service delivery and even providing feedback after the visit is completed. 

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      Reporting & Analytics

      Gather data from every part of the customer journey and generate comprehensive, up-to-date insights you need to make better data-driven business decisions for optimized operations.

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      Secure and robust installation

      We constantly audit our systems to ensure they are secure and compliant according to the latest regulations. Our security services include:
      • HTTPS management
      • Privacy / GDPR compliancy
      • Firewall​s
      • Load balancer​s
      • Robust database cluster​
      • All necessary backups​
      • OS patch management​ and certificates
      • Multi-time zone support​

      Additionally, on request, we can take care of high availability setups, test & pre-production environments, and VPN configurations.

       

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      Integrates seamlessly with your other solutions

      Our solution can integrate with other software solutions used by your business, from digital signage to workforce and CRM systems.

      • Salesforce 
      • Cerner
      • Microsoft Teams
      View all 1300+ third-party integrations

      What our customers say

      Limited supply of data, long lines, and long waits made Qmatic the perfect solution for Arapahoe County Clerk and Recorder’s office to transform its operations for an enhanced customer journey and staff experience.

      Alliar improved its patient flows, enhanced the patient experience, and optimized operations at its diagnostics center with Qmatic.

      Using Qmatic solutions, the Nevada Department of Motor Vehicles managed to decrease its wait times by 42 percent while the number of customers rose by 22 percent.

      OMA hair salon offers a safer customer experience by reducing crowds and lines with Qmatic. 

      Decathlon uses Qmatic to make the checkout experience smoother and faster

      Talk to a Customer Experience Expert

      If you have any questions about Qmatic Cloud Solutions please leave your contact details and we will help you.

      Fill out the form for further assistance