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1 min read
Putting Mobile-assisted Service Technology in the Hands of Your Staff
The era of wearable computing has already started and companies are starting to explore ways to improve their operations and customer experiences using new types of devices Retailers are beginning to experiment with wearable technology and devise strategies to complement the capabilities of their ex...
2 min read
The Future of Retail Customer Journeys
Shopper expectations are evolving faster than retailers are innovating and they expect to be put at the center of the shopping experience. Shoppers have a new and maturing set of expectations of retail. Many of the shifting attitudes of customers are being led by people currently between the age of ...
1 min read
Using Mobile Queuing Appointments to Improve Customer Experiences
The mobile revolution will inevitably transform most companies business in the next decade and it will trigger a more radical transformation toward systems of engagement. Mobile engagement empowers people to take the next most likely action in their immediate context and in their moments of need. A ...
2 min read
Retailers Provides “Amazon Experiences” in the Store
In today’s highly competitive business climate, being able to attract, serve and satisfy more customers is a key to success and increasing revenue. A happy customer is more likely to be a loyal one, a customer coming back to your store. Retaining customers and keeping them loyal to your brand is a c...
1 min read
Customers Demand a Physical Shopping Experience
While customers have the power to choose how and when they shop – whether it be online, mobile or via a call centre etc. – half (49%) of consumers confirm the option of being able to visit a physical store to preview items and/or make a purchase is important to them, according to a new Qmatic survey...
1 min read
4 Important Research Findings about Customer Experience
When we surveyed* 500 shoppers a few weeks ago, the majority (70%) cited that having a good overall shopping experience is important to them. Following a bad customer experience in the last year, around one in three (31%) consumer respondents confirmed that have stopped using a retailer and over hal...
1 min read
How you drive that extra item into the shopping basket
The ability to get a shopper to buy just one more item, when they are in the store, is the holy grail of retail. When you consider how many millions of shoppers visit stores every day week and year, it’s easy to do the math. I have been asked the question on a many occasions by retailers, how do you...
2 min read
How iBeacons can improve customer experience
Even with the current technology hype around iBeacons and BLE, most people probably have never heard of it. But since Apple last year subtly introduced iBeacon as part of iOS 7, more and more companies are now taking advantage of the feature and are launching early products and services. What is iBe...
2 min read
Why 90% of Your Customers Leave After a Single Bad Experience – And What To Do About It
In today’s highly competitive business climate, being able to attract, serve and satisfy more customers is a key to success and increasing revenue. A happy customer is more likely to be a loyal one, coming back to your store. Retaining customers and keeping them loyal to your brand is a challenge th...