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The Qmatic Team
1 min read
This is a Great Experience for the World
September 27th through 29th marks the customer experience event of the year. Great Experience 2016 is Qmatic’s annual client and partner event where we explore the most creative current and emerging ideas for the Age of the Customer. More than 300 participants from across 50 countries will come toge...
2 min read
Why speed and clarity are vital to great patient care
It’s been said that we suffer from a “perennial time-scarcity problem.” We’re busy at work. We’re busy at home. And among working parents – who have to care for their own health and the wellness of their children, time poverty presents a real threat to health and wellbeing. It’s no surprise that con...
2 min read
People waiting in lines, what are you waiting for?
Freakonomics recently posted a podcast and article called “What are you waiting for?” The piece theorizes that standing in lines is a “sloppy — and frustrating — way for supply and demand to meet.” It offers some provocative thinking about why people wait in lines and the value of doing so. Shortly ...
2 min read
6 Ways Consolidation Creates Savings and Success for Government Agencies
Around the world, municipal agencies are trying to manage high service expectations from constituents. They are striving to do more – for more – with limited resources. And they are taking steps to ensure their efforts are meaningful and transparent. Consolidation may be one of the most reliable way...
2 min read
Why Your Secret to Happiness is a - Self-Service Kiosk
A recent study entitled “Valuing Time Over Money Is Associated With Greater Happiness” confirms what we have long suspected. First, when it comes down to it, people value time more than money. Second, they assign a high financial value to their time. And third, those who prioritize time over money t...
2 min read
Omnichannel Banking: The 5 Parts that You Need to Keep Your Customers
There are few industries in which customer expectations are shaping the future as much as they are in omnichannel banking. Customers know that they can expect personalized offers and want options for when/where/how they can complete their transactions. And, more importantly, they know that they have...
2 min read
How government offices can do more for more citizens
Public agencies are at a crossroads. Many have done things a certain way for a very long time, and it's hard to think of a new way for government offices to improve their services for citizens. Many lack sufficient funding or an adequate workforce to push forward significant innovation. And because ...
2 min read
What is an API and how can it improve my customer journey?
Across news channels, it’s becoming increasingly clear that SaaS (Software as a Service) is driving and reshaping businesses and government organization IT strategies. With this new reality, it’s more important than ever to enable technologies to communicate with one another in a streamlined and sec...