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2 min read
Why Mobile Patient Concierge Solutions are Essential in Future Healthcare
In this article, we will explain why mobile patient concierge solutions are strategic for future healthcare providers. As a healthcare organization, you’re usually judged by the quality of service you offer to patients and the number of patients you are able to successfully support. The overall pati...
2 min read
How to Reduce Customer Complaints
Taking into account healthcare trends and improving the quality of care thanks to the right patient journey management can help you reduce customer complaints. If you work in the healthcare sector, you’ve probably noticed that patient expectations are rising rapidly, right? Patients who are used to ...
2 min read
Simplify processes to transform your waiting room
We recently undertook a global research survey of over 600 decision makers across healthcare and public services – and the results were telling. Almost all (94%) respondents said that it’s important for their organization to ensure a good patient experience, but over half (56%) said they believed pa...
2 min read
Stop Getting in the Way of your Productivity
For government institutions and healthcare facilities of all types, keeping information, citizens and patients flowing is critical. And that means removing the barriers to your own productivity, reducing unnecessary administration, allowing citizens and patients to exercise choice, and focus on the ...
1 min read
Supporting the patient journey with online video
A visit to the doctor over the internet gives more people access to care regardless of time and location. It’s not the end of having “a physical”, but it’s a great complement as it delivers better service to the patient and takes some strain off staff. You know what it’s like, trying to get help fro...
2 min read
Why waiting time is more than a metric in the patient experience
In April, the U.S. Department of Veterans Affairs launched a website called Access to Care that relays patient experience metrics like wait times at its clinics. It also compares VA hospitals against other medical facilities in a region on measures like how quickly a veteran can get an appointment a...
2 min read
Does EMR give you all you need to know about your patient’s needs?
Electronic Medical Records (EMRs) allow providers to track patient data over time, identify patients who need preventative visits and screenings, and monitor how they measure against health guidelines. In so doing, EMRs can help to improve quality of the medical experience. But EMRs are only one pie...