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3 min read
How to improve the experience along the banking customer journey
Customer journeys in banking can be difficult to follow, especially in the quickly changing landscape of retail banking. But staying close to the customer at every stage of the customer journey is key to driving business and keeping customers satisfied. In a previous blog post I talked about custome...
3 min read
Important factors to consider when choosing a queue management system
A queue management system brings a lot of value to service providers and customers. Among other things, it can significantly improve customer experience, increase operational efficiency, and provide businesses and organizations with data to make informed decisions. There are a lot of factors to be t...
2 min read
Customer Journey Optimization for Government Agencies
There are various ways for government agencies to get better results with regard to customer journey optimization. Finding solutions to increase efficiency and improve customer satisfaction has become more important than ever before. The Covid-19 pandemic has pushed the need for safer queuing and cu...
2 min read
What is Virtual Queuing?
One of the main types of queuing is virtual queuing, but what does it exactly stand for, and how does it differentiate compared to other types of queuing principles? In this blog post you can learn about the important factors when designing a virtual queue, the benefits of virtual queuing, and when ...
3 min read
How to Reduce Customer Wait Times with Automation
No rule says customer experience (CX) excludes government agencies. However, it’s challenging enough for enterprise business to implement CX strategies, meaning it’s even more so for governments with the uphill battle of limited budgets, staff shortages and hiring freezes. No matter the business sec...
2 min read
How managed service can facilitate your customer journey management
You have probably heard about managed service if you work with IT or deal with IT solutions. Why is the trend going towards more solutions on managed service, and is there a reason to consider managed service for customer journey management? General trends in managed services IT investments in manag...
2 min read
The benefits of investing in patient journey management
Patient journey management can remove major blocks and frustrations facing patients and staff alike, so integrating is understandably considered a priority by many. Read on to discover the hurdles you’ll have to overcome, and the benefits you’ll get from doing so. For healthcare, demands on workers ...
2 min read
Simplify processes to transform your waiting room
We recently undertook a global research survey of over 600 decision makers across healthcare and public services – and the results were telling. Almost all (94%) respondents said that it’s important for their organization to ensure a good patient experience, but over half (56%) said they believed pa...
2 min read
Digital Transformation in Public Services: The Best Practices to Simplify Processes
Perhaps you are under pressure to improve efficiency while also innovating with digital technology? This can often lead to conflicting pressures on the time and budget you don’t have. To help you navigate this challenge, we’ve created ten best practices you can use to simplify your existing processe...