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The Qmatic Team
1 min read
Qmatic and IPSOS at NRF 2016
Qmatic joins global research leader IPSOS at the 2016 NRF “Big Show” in booth 642 to share insights on how companies can Measure, Manage and Improve Retail Analytics. Between January 17 and 20, the National Retail Foundation (NRF) “Big Show” 2016 comes back to New York with the most significant coll...
3 min read
The Tool That Will Shape Customer Experience in 2016
In 2016, one technology in particular will help businesses create a great CX as the customer journey spans online and physical environments. Not long ago, Taco Bell announced they had raised their receipt value by 20% by taking orders through a new digital app.[1] Similarly, Chili’s increased desser...
2 min read
Why Business Intelligence is Driving Omnichannel Success
The Qmatic Business Intelligence solution equips businesses to map, define and evaluate the customer journey process to attract and keep customers. Over the last several years, offline retailers have seen foot traffic decline as online e-tailers experienced a sharp rise in customer traffic, yet the ...
2 min read
Not Getting Customer Feedback? You're Missing Opportunity
Knowing how to differentiate and personalize the customer experience requires honest feedback. Here’s how to gather it quickly and with a high response rate. There’s no doubt that we are in the Age of the Customer. In mixed product/service businesses like retailers and banks, online channels have bl...
2 min read
How Mobile Workforce Solutions Started a Great Journey
Read this story about how Qmatic Orchestra 6 mobile workforce solutions keep a bank employee and his customer connected, efficient, productive, and delighted. On an average, Saturday not so long ago, Nick and Julia were planning a big trip. On this particular Saturday, the husband and wife were head...
3 min read
Orchestra 6: A Leap In Customer Journey Excellence
Qmatic’s Orchestra 6 is an enterprise-class software customer journey management platform for organizations with distributed locations, premises and capabilities. In our connected world, the customer experience is a complex journey across online and onsite touch points. For organizations and their s...
2 min read
Let's Get Personal. This is What Every Customer Wants
At no time in history has it been easier for customers to complain – quite vocally – about poor service, or to find a ready replacement when a brand has fallen the smallest bit short of expectations. Retailers, it benefits you to consider this reality as you work to deliver a value proposition that ...
2 min read
Top 3 Mobile CX Learnings for 2016 From the Great Experience Conference
The era of mobile and wearable computing is in full swing and companies are starting to explore ways to improve their operations and customer experiences using new types of devices and applications. This was evident at Qmatic’s annual partner and client event “Great Experience” where the focus is to...