As Empresas Que Usam Qmatic
Têm a Prova

32%

Melhoria na produtividade do pessoal

Um banco de varejo líder

51%

Tempo de resposta mais rápida do paciente

Uma cadeia de laboratórios de análises de sangue

66%

Redução no tempo total de atendimento

Um grande prefeitura

26%

Incremento em volume de contratos de venda

Um varejista de telecom/sem fio

O Sistema Líder de Gerenciamento da Jornada do Cliente

A Qmatic é a líder mundial em gerenciamento da jornada do cliente. Criamos o conceito em 1981 e permanecemos comprometidos com soluções de inovação em tecnologia de excelência mundial, que criam experiências otimizadas para clientes, pacientes, cidadãos e funcionários.

Crie uma Jornada do Cliente Otimizada!

A Qmatic o proporciona
Todos juntos

A qualidade da jornada do seu cliente impacta sobre cada parte do seu negócio. A Qmatic engenheiriza software integrado, hardware e soluções de analítica que criam notáveis experiências, desde o primeiro ponto de envolvimento, e mantendo seu pessoal em movimento.

Assim é como nós o fazemos

Novidades

  • Qmatic helps Flevoziekenhuis improve patient experience

    The Dutch hospital Flevoziekenhuis (located in Almere outside of Amsterdam) migrates to the latest version of Qmatic Orchestra. The objective is to better inform patients about the waiting times at the blood lab and the radiology outpatient clinic. All to improve the patient journey and experience.

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  • Qmatic solutions help retailers master Black Friday

    Global forecasts anticipate Black Friday and Christmas shopping to break records all over the world in 2017. At the same time, evidence points to a development where online shopping is going to brake all records, and for traditional retailers this might not be uplifting news. Thanks to Qmatic’s Click & Collect solution, there is a way for traditional retailers to benefit from online shopping in more than one way.

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  • New in-store Click & Collect solution from Qmatic opens opportunities for retailers

    Today Qmatic launches their new solution for in-store customer journeys around Click & Collect-situations. The solution builds on experience from handling two billion customer interactions worldwide every year, and offers an important innovation to make Click & Collect the perfect, seamless shopping experience it really should be.

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Qmatic Blog

  • Is data security keeping you awake at night?

    We live in a world of digital transformation and an explosion of information. Organisations in all sectors are challenged to keep data safe. But, keeping data safe is much more than just sending encrypted messages and working with ‘strong passwords’. 

  • Exciting results for mobile checkout in UK

     

    Many of us believe we have only seen the beginning of how smart phone technology will transform our lives. If in doubt, consider the fact only ten years has passed since the first iPhone was launched, yet today mobile technology has changed all we know about how we access information and services. Along with leading brands such as Sainsbury’s, Qmatic UK has tested an innovative way to use smartphones when shopping for groceries.