Self-service kiosks
Optimize the customer flow, reduce queues and wait times and improve customer experience with self-service kiosks for arrival and check-in.
Why Self-Service Kiosks?
Streamline your customer flow, reduce wait times, and enhance operational efficiency with self-service kiosks. From registration and check-in to queue management, we help create a smoother experience from the moment customers arrive at your premises.
Enhance Customer Experience
- Reduce waiting times and queues
- Offer a personalized and unified experience based on service needs
- Create a relaxed and enjoyable service environment
Improve Operations
- Segment customers to different queues to avoid unnecessary waiting
- Free up staff to focus on higher-value tasks that improve service quality
- Reduces employee workload by streamlining check-in and queue management
Increase Sales
- Reduce transaction times, walkaways, and no-shows
- Identify customers for cross-selling and upselling during check-in
- Match staff member to customer needs to improve trust and loyalty
Kiosks for an unmatched check-in and waiting experience
Qmatic's certified kiosks are designed to offer the perfect solution for your customers to check in for an appointment or get in line for different services upon arrival, ensuring a smooth customer experience.
Whether in healthcare settings, public institutions, retail, or banking, these versatile and low-maintenance kiosks are ready for frequent use.
With our certified self-service hardware, you get the latest technology available, future-proof compatibility, and longevity to safeguard your investment.
Improve your self-service experience with the right accessories
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Barcode / QR code scanner
The barcode/QR scanner allows visitors to scan the QR code from the appointment confirmation email instead of manually entering the confirmation number to check in.
Assist Button
The Assist Button is designed to offer visitors an easy way to call for staff assistance. Once pressed, a notification is sent to Qmatic’s staff application, ensuring your team is promptly informed of any customer assistance needs.
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Navigation Keypad
The Navigation Keypad helps kiosk users with visual impairments, reading difficulties, or fine motor skills navigate the kiosk using tactile buttons and audio directions.
Explore our kiosk partners
Prestop
Prestop delivers premium, Dutch-made, TAA-compliant, and EAA/ADA-compliant self-service solutions globally.
Elo
Elo brings 50+ years of innovation to secure, scalable self-service hardware.
What our customers say
Arapahoe County Clerk and Recorder's Office
After deploying Qmatic, the Arapahoe County Clerk and Recorder’s Office reduced average wait times by 75%.
Stadium
“The advantage for me as a store manager in having a queuing system at the shoe department is that I experience our staff as more relaxed. You don’t get as stressed, and it benefits their work environment.”
Pia Hansen, Store Manager
The City of Minneapolis Service Center
"The benefits that Qmatic provides our customers is the ability to have control of their experience in the Service Center being able to create an appointment and check themselves in or from the number of kiosks that we have available in our space."
Jauna Young, Service Center Manager
