Self-service kiosks

    Optimize the customer flow, reduce queues and wait times and improve customer experience with self-service kiosks for arrival and check-in.

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    Key Benefits

    Why Self-Service Kiosks?

    Streamline customer flow, reduce wait times, and enhance operational efficiency with our self-service kiosks. From appointment check-in to joining a queue, we help create a smoother experience from the moment customers arrive at your premises.

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    Enhance Customer Experience

    • Reduce waiting times and queues
    • Offer a personalized and unified experience based on service needs
    • Create a relaxed and enjoyable service environment 
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    Improve Operations

    • Segment customers to different queues to avoid unnecessary waiting
    • Free up staff to focus on higher-value tasks that improve service quality
    • Reduces employee workload by streamlining check-in and queue management
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    Increase Sales

    • Reduce transaction times, walkaways, and no-shows
    • Identify customers for cross-selling and upselling during check-in
    • Match staff member to customer needs to improve trust and loyalty
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    Kiosks for an unmatched check-in and waiting experience

    Qmatic's certified kiosks are designed to offer the perfect solution for your customers to check in for an appointment or get in line for different services as soon as they arrive, creating a smooth customer experience.

    Whether in healthcare settings, public institutions, retail, or banking, these versatile, low-maintenance kiosks are built to withstand frequent use.

    With our certified self-service hardware, you receive the latest technology, future-proof compatibility, and long-term durability to protect your investment.

    Accessories

    Improve your self-service experience with the right accessories

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    Barcode / QR code scanner

    The barcode/QR scanner allows visitors to scan the QR code from the appointment confirmation email instead of manually entering the confirmation number to check in.

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    Assist Button

    The Assist Button is designed to offer visitors an easy way to call for staff assistance. Once pressed, a notification is sent to Qmatic’s staff application, ensuring your team is promptly informed of any customer assistance needs.

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    Navigation Keypad

    The Navigation Keypad helps kiosk users with visual impairments, reading difficulties, or fine motor skills navigate the kiosk using tactile buttons and audio directions.

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    Our hardware partners

    Explore our kiosk partners

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    Prestop

    Prestop delivers premium, Dutch-made, TAA-compliant, and EAA/ADA-compliant self-service solutions globally.

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    Elo

    Elo brings 50+ years of innovation to secure, scalable self-service hardware.

    Customer Stories

    What our customers say

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    Arapahoe County Clerk and Recorder's Office

    After deploying Qmatic, the Arapahoe County Clerk and Recorder’s Office reduced average wait times by 75%.

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    Stadium

    “The advantage for me as a store manager in having a queuing system at the shoe department is that I experience our staff as more relaxed. You don’t get as stressed, and it benefits their work environment.”

     Pia Hansen, Store Manager

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    The City of Minneapolis Service Center

    "The benefits that Qmatic provides our customers is the ability to have control of their experience in the Service Center being able to create an appointment and check themselves in or from the number of kiosks that we have available in our space."

    Jauna Young, Service Center Manager

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    FAQs

    A self-service kiosk allows visitors to easily check in for a booked appointment or select a service to join the queue in various service environments, including government offices, hospitals, and retail. 

    To use a kiosk, customers can simply select the service they need, join the queue, and get a ticket. Or choose to check for an appointment using your appointment ID provided upon booking. The kiosk will print a ticket or send a digital ticket to your phone if supported.

    Our certified kiosks can include accessibility features such as a navigation keypad, multiple language options, an assist button, and various mounting options. Learn more about our accessibility features here: Accessibility Features

    “Certified hardware” refers to kiosks that have been officially tested and approved to work reliably with Qmatic software. The certification ensures that the kiosk hardware meets Qmatic’s technical, performance, and compatibility standards. Using certified hardware like kiosks, accessories, and other devices reduces the risk of system failures, ensures better support, and guarantees that all features function as intended.

    No, you don't need a kiosk to handle appointments and drop-ins at your location. You can use a Mobile Ticket and allow customers to join the queue for your services using their mobile devices. Customers can also check in for an appointment via SMS.  Learn more about Mobile Ticket

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    See how Qmatic can transform your customer journey

    Fill out the form, and our team will reach out to discuss the best Qmatic solution for your needs.