Orchestra 7.4 Update 4 Now Available

Blog title: Orchestra 7.4 Update 4 Now Available

Jenny Videsparv |January 30 2025 3 min

We are happy to share that Orchestra 7.4 Update 4 is now available. This update features a complete redesign of the 'Branches' section in Business Configuration, making it easier for admins to manage their branches and publishing processes. Additionally, the updates include new features, performance enhancements, and fixes, making the system more robust and secure.

See some of the main highlights below.

New Branch Configuration UI

Business Configuration Qmatic Orchestra 7.4

Configuring and publishing branches is now more efficient in Orchestra 7.4, especially for clients with multiple branches. We have combined the 'Branches' and the 'Publish' section within Business Configuration and redesigned the 'Branches' section to include all branch operations.

You can now access all the necessary information and actions from a single page. This eliminates the need to switch between sections to find what you need, while providing a clear overview of all branch activities. We have also introduced a new filter and search function, along with a scheduling feature that includes details about the latest updates to branches and their scheduled publishing times.

Filter and Search

The new filtering feature helps you navigate numerous branches efficiently and batch-select all branches within a specific group/profile/status.

You can now sort and filter branches by:

  • Branch groups
  • Operation profiles
  • Equipment profiles
  • Configuration statuses

In addition to filtering, we have added a new search feature. This allows you to quickly find specific branches or queue agent names without unnecessary clicks.

Scheduled Publishing of Branches

The new scheduling feature allows you to publish new configurations to your branches after office hours. Admins can quickly validate each branch to ensure everything is in order before scheduling the publication. If your plans change, you can easily cancel the scheduled publishing. Once the process is complete, you'll see a green check mark indicating that publishing is finished.

Track the Latest Edits

Another improvement we've made to Branch Configuration is the ability to track the latest edits made to a branch. This new feature lets admins quickly see when the most recent changes were made, providing better visibility and control when publishing branches.

For more information about the Orchestra 7.4 Update 4 release, please see the release notes in the installation package.

We value your feedback and are constantly looking for ways to improve, so please don't hesitate to reach out if you have any questions or comments.

Jenny Videsparv

Jenny Videsparv

Jenny Videsparv is a senior marketing executive and strategic advisor with more than a decade of experience leading brand transformation, enterprise marketing, and commercial growth across international organizations. As Head of Marketing at Qmatic, she is responsible for shaping global brand strategy, strengthening market positioning, and building a modern, data-driven marketing organization aligned with revenue, product, and partner success. Known for her ability to combine business strategy with human-centered storytelling, Jenny has established a track record of turning marketing into a value-generating engine—one that accelerates sales, deepens stakeholder engagement, and drives long-term competitive advantage. Her leadership spans brand development, go-to-market strategy, demand generation, partner marketing, PR and communications, and organizational transformation. Jenny previously held senior marketing leadership roles at Teleperformance Nordics, where she drove cross-regional marketing strategy, lead generation, employer branding, and internal communication, and at Ework Group, where she led inbound transformation, centralized brand alignment, and digital marketing models delivering measurable performance uplift.

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