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2 min read
How queue management makes your clinic healthier
Qmatic customer wait time analysis and tools helps outpatient clinics keep staff, patients, and providers informed about queue management and other pain points. If there could be one giant thought bubble over customers at an outpatient clinic it would look something like, “Am I next? Will the person...
2 min read
How managed service can facilitate your customer journey management
You have probably heard about managed service if you work with IT or deal with IT solutions. Why is the trend going towards more solutions on managed service, and is there a reason to consider managed service for customer journey management? General trends in managed services IT investments in manag...
2 min read
Why Mobile Patient Concierge Solutions are Essential in Future Healthcare
In this article, we will explain why mobile patient concierge solutions are strategic for future healthcare providers. As a healthcare organization, you’re usually judged by the quality of service you offer to patients and the number of patients you are able to successfully support. The overall pati...
2 min read
The benefits of investing in patient journey management
Patient journey management can remove major blocks and frustrations facing patients and staff alike, so integrating is understandably considered a priority by many. Read on to discover the hurdles you’ll have to overcome, and the benefits you’ll get from doing so. For healthcare, demands on workers ...
2 min read
How to Reduce Customer Complaints
Taking into account healthcare trends and improving the quality of care thanks to the right patient journey management can help you reduce customer complaints. If you work in the healthcare sector, you’ve probably noticed that patient expectations are rising rapidly, right? Patients who are used to ...
2 min read
Simplify processes to transform your waiting room
We recently undertook a global research survey of over 600 decision makers across healthcare and public services – and the results were telling. Almost all (94%) respondents said that it’s important for their organization to ensure a good patient experience, but over half (56%) said they believed pa...
2 min read
Why keeping up with change means going back to basics
Our research shows that keeping information, citizens and patients flowing is critical. You want to be there for them every step of the way, but that’s a real challenge when you’re facing skills shortages, increased efficiency targets, and more demands on your time and budget than ever before. Even ...
1 min read
Supporting the patient journey with online video
A visit to the doctor over the internet gives more people access to care regardless of time and location. It’s not the end of having “a physical”, but it’s a great complement as it delivers better service to the patient and takes some strain off staff. You know what it’s like, trying to get help fro...
2 min read
Why waiting time is more than a metric in the patient experience
In April, the U.S. Department of Veterans Affairs launched a website called Access to Care that relays patient experience metrics like wait times at its clinics. It also compares VA hospitals against other medical facilities in a region on measures like how quickly a veteran can get an appointment a...