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Qmatic Certified
Digital Signage
Connect Qmatic Orchestra with digital signage systems using real-time visit data to create seamless, connected customer experiences.
On-Prem, Cloud
Overview
About Remote Service Delivery/Virtual Meeting
Integrate Qmatic queue platform with third-party video meeting platforms, including Microsoft Teams, Zoom, and Cisco Webex. Enable staff to serve customers remotely while maintaining a seamless end-to-end journey—from appointment booking and notifications to virtual service delivery and follow-up.
What you can do
- Let customers book virtual appointments through the normal booking flow.
- Generate and send virtual meeting links through notifications.
- Allow customers to check in from the meeting link and notify staff when the customer is ready.
- Deliver service through video and capture feedback after the meeting.
- Extends service delivery beyond the physical branch.
- Supports a connected journey from booking to feedback.
- Works with major meeting platforms including Microsoft Teams, Zoom, and Cisco Webex.
- Can be combined with a Mobile Ticket to support remote queue journeys.
- Configurable support for other meeting platforms
Why teams choose it
- Extends service delivery beyond the physical branch.
- Supports a connected journey from booking to feedback.
- Works with major meeting platforms including Microsoft Teams, Zoom, and Cisco Webex.
- Can be combined with a Mobile Ticket to support remote queue journeys.
- Configurable support for other meeting platforms
Installation
Latest version
7.0.6.1
Last updated
2025-03-06
Deployment
SaaS & On-prem
Min. Qmatic Orchestra
7.0
Compatibility
Qmatic Orchestra 7.0–7.3
Qmatic Orchestra 7.4
Experience Cloud/Managed Services
Developer
Verified developer
Features
- Automatically create and share secure meeting links when a remote appointment is booked.
- Send automated email and SMS notifications to ensure customers are prepared for their virtual meeting.
- Customer Self Check-In support via meeting link
- Notify staff when customers are ready for their virtual appointment
- Enable remote service delivery through Microsoft Teams, Zoom or Cisco Webex
- Capture customer feedback after completing virtual meetings.
Compatibility
|
Compatibility / requirements |
Qmatic Orchestra 7.4 / 4.0.0.356 or later |
|
Deployment & delivery |
SaaS & On-prem |
|
Available regions |
Globally |
|
Supported languages |
English, German, Spanish, Dutch, French (additional languages - by request) |
Developer
Verified developer
Qmatic Certified
Qmatic Notifications
Automate SMS and email notifications to keep customers informed throughout their journey.
On-Prem, Cloud
Qmatic Certified
Qmatic Mobile Ticket by text
Let customers join a virtual queue by SMS, receive real-time queue updates, and wait wherever they like—no smartphone or internet required.
On-Prem, Cloud
Qmatic Certified
Mobile ticket
Qmatic Mobile Ticket lets customers join a queue from their smartphone, receive real-time updates, and wait on their terms—no app download required.
On-Prem, Cloud