Qmatic Notifications

About Qmatic Notifications

The Notification Module enables organizations to configure and automate SMS and email communications throughout the entire customer journey. It helps ensure that customers and staff receive the right information at the right time - before, during, and after a visit. By keeping customers informed at every step of their journey, organizations can improve transparency, reduce uncertainty, and create a smoother, more predictable service experience.

What you can do

• Configure notifications for both customers and staff across the complete customer journey.
• Automatically send messages based on specific events, conditions, and actions, such as visit creation, visit transitions or status changes, service-level agreements, etc.
• Send appointment confirmations, reminders, and cancellation notifications.
• Alert staff when service thresholds are reached or when specific customer journey events require attention.
• Notify staff when customers arrive and require service.
• Support multilingual communication for diverse customer groups.
• Integrate with external SMS and email providers for flexible communication delivery.
• Keeps customers informed at every step of their journey
• Reduces uncertainty and improves transparency
• Helps reduce no-shows
• Improves staff coordination and response times
• Supports flexible and scalable communication strategies

Why teams choose it

• Keeps customers informed at every step of their journey
• Reduces uncertainty and improves transparency
• Helps reduce no-shows
• Improves staff coordination and response times
• Supports flexible and scalable communication strategies