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Platform

  • app-window
    On-premises: Qmatic Orchestra...

    Enterprise solution built for organizations with complex requirements, multiple service points, and branches

  • cloud
    SaaS Qmatic Cloud Solution

    An intuitive, dynamic all-in-one platform that creates seamless customer journeys and enhanced customer and employee experiences with its suite of solutions and services

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    Product tour

    See Qmatic Cloud Solution from the inside

Customer journey management

  • calendar-dots
    Appointments Management

    Create more valuable and personalized experiences for your customers through simple scheduling

  • check-square
    Resource Management

    Gain a clear overview of your resource allocation, identify gaps, and optimize utilization to meet customer demand

  • call-bell
    Counter

    Empower your staff to deliver faster, smoother customer service.

  • circle-dashed
    Journey Manager

    Journey Management is the core orchestration engine within Qmatic Orchestra Platform.

  • handshake
    Concierge

    Create a seamless first impression from the moment customers arrives.

  • monitor-play
    Digital Signage

    Elevate your customer experience with informative and engaging digital signage solutions

  • device-mobile
    Mobile Ticket

    Let your customers wait virtually, anywhere, with virtual queues

  • hand-heart
    Qmatic Care

    Ensure your system is always optimized and working perfectly

  • puzzle-piece
    Integrations

    Connect your favorite tools to Qmatic and empower your customer journey management system with third-party integrations.

Powered data platform

  • sparkle
    Qmatic AI

    Enhance operations with AI-powered insights and intelligent assistance

Products

  • chats-circle
    Qmatic AI Chat

    An intelligent assistant on your website that guides visitors, answers questions, and books appointments – automatically, 24/7

  • headset
    Qmatic AIVA

    AI Voice Agent for Enterprise: From scheduling appointments to answering FAQs and sending SMS confirmations.

Industries

  • hospital (2)
    Healthcare

    Manage and optimize the flow of patients from arrival to discharge

  • building-office (1)
    Government

    Deliver accessible and efficient services that meet citizen expectations

  • cash-register (1)
    Retail

    Provide a frictionless customer experience that boost loyalty and sales

  • cards
    DMV

    Provide fast and efficient services and improve the customer and workforce experience

  • bank (1)
    Retail Banking

    Manage visits and appointments at your branch offices with ease

  • graduation-cap
    Education

    Create easy access to student services both on-campus and online

All Solutions

  • Queue Management

    Serve customers efficiently and reduce wait times

  • Appointment Management

    Improve operations with appointment booking and arrival management

  • Virtual Queuing

    Let customers wait anywhere with mobile tickets

  • Virtual Meeting

    Connect customers and staff through seamless virtual meetings

  • Customer Journey Management

    Manage flow from beginning to end, and get insights into your operations

  • Visitor Management

    Provide a seamless experience and personalized services for visitors

  • Business intelligence

    Collect data from every touchpoint and get business insights

  • Customer Feedback

    Capture customer feedback and gain insights to improve experiences

  • Qmatic Certified Hardware

    Reliable hardware designed and certified for seamless Qmatic experiences

Become a partner

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    Partner program

    Explore the benefits of partnering with Qmatic

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    Sales partner

    Grow your business by selling Qmatic solutions

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    Development partner

    Build integrated solutions that extend Qmatic capabilities

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    Hardware partner

    Deliver certified hardware for seamless Qmatic solutions

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    Partner directory

    Find a Qmatic partner in your region

For Partners

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    Partner Event

    Discover our partner events that bring our partner network together to connect, collaborate, and learn

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    Partner Portal

    Already a partner? Log in to the portal

Insights

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    Blog

    Explore insights, trends, and ideas shaping the future of customer journeys.

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    Customer Stories

    See how organizations use Qmatic to improve customer experiences and operations.

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    Resources

    Explore guides, reports, webinars, and other resources from Qmatic.

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    News

    Stay up to date with the latest news and announcements from Qmatic.

About Qmatic

  • info
    About Qmatic

    Learn more about Qmatic, our story, and how we help organizations create better customer journeys.

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    Qmatic Support

    We offer service and support to help maintain your investment in your Qmatic Solution

  • question
    FAQ

    Find answers to frequently asked questions about Qmatic and our solutions.

Products

Platform

On-premises: Qmatic Orchestra... SaaS Qmatic Cloud Solution Product tour

Customer journey management

Appointments Management Resource Management Counter Journey Manager Concierge Digital Signage Mobile Ticket Qmatic Care Integrations

Qmatic AI

Powered data platform

Qmatic AI

Products

Qmatic AI Chat Qmatic AIVA

Solutions

Industries

Healthcare Government Retail DMV Retail Banking Education

All Solutions

Queue Management Appointment Management Virtual Queuing Virtual Meeting Customer Journey Management Visitor Management Business intelligence Customer Feedback Qmatic Certified Hardware

Partners

Become a partner

Partner program Sales partner Development partner Hardware partner Partner directory

For Partners

Partner Event Partner Portal

Insights

Insights

Blog Customer Stories Resources News

About Qmatic

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Q-Store
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The Qmatic Team

Knowledge Product Updates Qmatic News
Qmatic Expands AI Portfolio with Qmatic AI Chat 

2 min read

Product News

Qmatic Expands AI Portfolio with Qmatic AI Chat 

Earlier this year, Qmatic introduced Qmatic AI — the company’s strategic AI ecosystem designed to transform enterprise customer journeys through intelligent automation, accessibility, and conversational experiences.  The first launch under the Qmatic AI umbrella was Qmatic Aiva, Qmatic’s multilingua...

June 17, 2026

End of Life Announcement for Qmatic Orchestra 6

1 min read

Qmatic Orchestra / Support

End of Life Announcement for Qmatic Orchestra 6

Qmatic would like to inform customers and partners about an upcoming lifecycle update related to Qmatic Orchestra 6. As part of Qmatic’s ongoing product modernization strategy and continued platform evolution, Orchestra 6 will officially reach End of Life (EOL) on July 1, 2027. End of life date As o...

June 08, 2026

Qmatic Orchestra 7.4 Update 5 Now Available

1 min read

Qmatic Orchestra / Product News

Qmatic Orchestra 7.4 Update 5 Now Available

We are excited to announce that Qmatic Orchestra 7.4 Update 5 is now available. This release includes several important features designed to enhance your Qmatic experience. Here are some key highlights we’ve rolled out. API Gateway dependency updates – All API Gateway dependencies have been updated ...

November 14, 2025

Product Updates - July 2025

3 min read

Product Updates - July 2025

Before we officially head into the summer break – and gear up for a strong fall together – we want to share some key updates about our products and services. Over the past months, with the help of your valuable feedback and insights, we’ve continued to evolve our solutions to make them even more pow...

July 15, 2025

Qmatic Experience Cloud Updates - April 2025

1 min read

Qmatic Experience Cloud

Qmatic Experience Cloud Updates - April 2025

We are excited to introduce our latest features and improvements made to Qmatic Experience Cloud in April. Continue reading to discover what's new. Rich Text Editor for Service Descriptions You can now use our rich text editor in Online Booking to format your service descriptions, making it easier t...

April 11, 2025

End of Support Announcement for Business Intelligence Module in Qmatic Orchestra

2 min read

Qmatic Orchestra / Support

End of Support Announcement for Business Intelligence Module in Qmatic Orchestra

Qmatic has decided to end support for the Business Intelligence module in Qmatic Orchestra 6.X and 7.X. This decision has been made to streamline our offerings and focus on the core functionalities that best serve our clients’ needs. Many of our clients have already transitioned to using Data Connec...

March 31, 2025

Qmatic Experience Cloud Updates - March 2025

2 min read

Qmatic Experience Cloud

Qmatic Experience Cloud Updates - March 2025

This month, we introduced several new features and improvements in Qmatic Experience Cloud, including support for 19 additional languages on the Online Booking page, new appointment status labels, and much more. Here's what's new: Online Booking 19 New Languages Available The Online Booking page now...

March 12, 2025

Qmatic Earns Spot on G2’s 2025 Best Software Awards for Best Office Products

2 min read

Announcements

Qmatic Earns Spot on G2’s 2025 Best Software Awards for Best Office Products

Qmatic today announced it has been named to G2’s 2025 Best Software Awards for Best Office Management Software Products. As the world’s largest and most trusted software marketplace, G2 reaches 100 million buyers annually. Its annual Best Software Awards rank the world’s best software companies and ...

February 20, 2025

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Qmatic provides customer journey management solutions, including virtual queuing and appointment booking, to streamline the flow of people in physical environments. Their technology helps organizations optimize service efficiency and improve the overall customer experience.

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