Appointment & Queue Management
Qmatic Customer Journey Management for Salesforce is cloud-based and delivered as a service, which makes it easy to manage appointments, queues, and regulate customer flows while providing a 360-degree view of your service environment at your branch.
The intuitive and user-friendly app designed for Salesforce lets users call, transfer, add, remove, and serve customers in the queue providing a 360-degree view of waiting customers, requested services, customers currently being served, and notifications on upcoming visits and appointments at each branch location.
Offer an enhanced and personalized in-branch experience with optimized customer flows across all branches by removing staff and customer friction.
Benefit from the full range of customer journey functionality provided in Qmatic's flexible and secure cloud-based Customer Journey Management solution directly from Salesforce.
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Request a demo and see how Qmatic empower your workforce, enhances customer flows and offers personalized customer experiences.