The best financial experiences help customers and employees engage and achieve their goals in a pleasant environment.

 

Delivering Efficient Services

Qmatic solutions meet that need by minimizing actual and perceived wait times, targeting expertise and promotions, and personalizing every touch point.

  • Internet and location-based mobile applications enable the customer to find a branch, schedule an appointment, and prepare for the appointment before arriving on site
  • On arrival, the customer can check quickly in via self-service kiosks, mobile devices or reception
  • While waiting, they remain informed about their upcoming appointment via mobile virtual queuingalerts and gain relevant insights from digital signage throughout the environment
  • At the end of the appointment, the customer is invited to provide immediate feedback about their experience using a mobile device equipped with a state-of-the-art Qmatic application

  • From the moment a customer schedules an appointment via the web, mobile device or call center, employees have the information needed to prepare the right onsite or remote expert for a productive engagement
  • To maximize resource allocation and minimize waiting times, customers are segmented by service need and tracked via software that creates a full view of the current service situation
  • Mobile virtual queuing solutions equip employees to connect with customers wherever they are, keeping the customer informed and sustaining a higher level of productivity
  • Complete customer service history data is captured during every engagement, stored, and accessed through real-time dashboards to drive personalization
  • Post-service customer feedback combines with wait time and transaction time data to generate the analytics needed for continuous operational improvements and a better customer experience

Qmatic White Paper:

How to improve customer experience and operational efficiency by implementing multi-channel appointment booking and queue management

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