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Jenny Videsparv
Jenny Videsparv is a senior marketing executive with more than a decade of experience leading global brand transformation, enterprise marketing, and commercial growth across international organizations. As Head of Marketing at Qmatic, she leads the global marketing and communications strategy and is accountable for the company’s brand positioning, narrative, and brand governance across markets. Previously, she held senior marketing and brand leadership roles at Ework, Teleperformance, and PWR Group. She holds a bachelor’s degree in International Relations from Stockholm University and a bachelor’s degree in Strategic Communication and PR from Berghs School of Communication.
2 min read
How a lobby management system can improve social distancing
Lobby management is the process of managing and optimizing the arrival of visitors or customers in your lobby or waiting area, to improve both the customer experience and staff efficiency. Just like queue management and customer journey management, it aims to streamline and optimize the customer jou...
2 min read
Safe queuing and crowd control in grocery stores and pharmacies
Some services are necessary even during a crisis such as the Covid-19 outbreak. For instance, grocery stores and pharmacies need to remain open in one way or another to provide citizens with essential goods. To reduce the number of people and practice social distancing in stores, some retailers may ...
2 min read
Minimize clinic waiting times to avoid virus spread
In times of coronavirus breakouts and in the middle of the regular influenza season, there is an ongoing debate on how to avoid spreading of infections. One should point out that people suspected to carry the corona virus are treated with extra care, but it actualizes the never-ending story of the r...
2 min read
Reducing Long Waiting Time: Tips
How to reduce waiting time is an essential question among managers, especially since long waiting times in businesses lead to poor experiences among visitors and an unhealthy work environment. There are many ways to solve this problem. In the following, I will highlight the importance of streamlinin...
2 min read
Queue management systems in banks
As people's expectation continuously increase, banks need to offer a great customer experience, both online and offline. In this article, I'll explain how you can improve the customer experience by managing your queues. Over the last decade, the nature of banking has evolved. Today, much of the trad...
2 min read
How to Solve Queuing Problems
A crucial factor in solving a queuing problem is managing the customer's perceived service level. In this article, I'll go through my definition of a queuing problem and how to solve it by improving the customer's waiting experience. Solving queuing problems should be a top priority of any service p...
2 min read
How to Improve Communication along the Patient Journey
The main problem that patient face while waiting is uncertainty. Patients often don’t know is how long the wait will be or what to do. That uncertainty can damage the patient experience. A great patient experience is based on the healthcare providers ability to deliver a clear, fair and obvious proc...
3 min read
What is linear queuing?
In this blog post we’ll discuss the oldest and most common way to manage queues and waiting – Linear Queuing. But what does it exactly stand for, and how does it differentiate compared to other types of queuing principles? Learn all about the important factors when designing a linear queue, the bene...
2 min read
What is Virtual Queuing?
One of the main types of queuing is virtual queuing, but what does it exactly stand for, and how does it differentiate compared to other types of queuing principles? In this blog post you can learn about the important factors when designing a virtual queue, the benefits of virtual queuing, and when ...