Qmatic Cloud Appointments gives your customers the ability to book more than one resource. They can choose to meet with a specific staff member, in a particular meeting room, with any other available equipment required for the appointment.
The Qmatic Cloud Appointments advanced planner allows you to set your rules for appointment booking, including:
- The maximum number of appointments at a time
- Working hours and blocked periods
- Different rules for early, on-time, and late bookings
- Booking conditions, service grouping, and resource dependencies
Use an advanced planner to distribute workload evenly over the workday and optimize your resources based on the demand forecast.
Smart appointment scheduling
Booking multiple resources or appointments in one visit
Automatic confirmation and reminders with SMS and email
Self-registration with QR code
Get detailed data and insights to optimize your business, along with extensive statistics and reports on the entire organization to help you improve your operations.
Our business intelligence tools provide you with an overview of appointments, demand forecast, staff availability, and daily operations – all with key insights to support decision-making. This helps you improve your operations, for example by optimizing staff productivity or anticipating busy periods.
Reduced wait times
Streamlined operations, queue segmentation, and optimized resources cut wait times significantly.
Improved customer experience
Give control to your customers with flexibility and convenience.
Increased staff productivity and efficiency
Workload allocated based on skill set, optimized staff scheduling and improved service quality.
Data-based insights for decision-making
Key insights on demand forecast and trends, performances, and operations.
Qmatic Cloud Appointments takes care of the whole customer journey, from appointment booking, arrival and registration, to service delivery and post-visit feedback collection.
All touchpoints are covered, creating streamlined customer journeys and giving you insights from data collected at every touchpoint.
“I would highly recommend Qmatic, whether it was a COVID-era or not, because data is important for us to make our decisions, and having this tool in our pocket allows us to navigate and quickly get people out.”
Karl Herrmann, Chief Deputy Director,
“Qmatic has allowed us to be more efficient. That has resulted in $100,000 saving compared to where we were few years ago."
Stan Martin, Clerk & Recorder at Motor Department Vehicle Adams County