An operation where most customer interaction and service is performed via booked appointments can distribute workload evenly over the workday while at the same time shorten wait time for visitors. With Qmatic Cloud Appointments you have an excellent tool for steering your organization towards more booked appointments and less walk-in visits.
Qmatic Cloud Appointments is a true cloud solution, built on a modern software platform, as well as on all the experience we have gathered from offering appointment management solutions in our Qmatic Orchestra customer journey management platform.
Provide better customer experience with advanced options
Qmatic Cloud Appointments gives your customers the ability tobook more than one resource. They can choose to meet with a specific staff member, in a particular meeting room, with any other available equipment required for the appointment.
Get detailed data and insights to optimize your business, along with extensive statistics and reports on the entire organization to help you improve your operations.
Our business intelligence tools provide you with an overview of appointments, demand forecast, staff availability, and daily operations – all with key insights to support decision-making. This helps you improve your operations, for example by optimizing staff productivity or anticipating busy periods.
Benefits of a smart appointment management system
Reduced wait times
Streamlined operations, queue segmentation, and optimized resources cut wait times significantly.
Improved customer experience
Give control to your customers with flexibility and convenience.
Increased staff productivity and efficiency
Workload allocated based on skill set, optimized staff scheduling and improved service quality.
Data-based insights for decision-making
Key insights on demand forecast and trends, performances, and operations.
One system for the entire customer journey
Qmatic Cloud Appointments takes care of the whole customer journey, from appointment booking, arrival and registration, to service delivery and post-visit feedback collection.
All touchpoints are covered, creating streamlined customer journeys and giving you insights from data collected at every touchpoint.
“I would highly recommend Qmatic, whether it was a COVID-era or not, because data is important for us to make our decisions, and having this tool in our pocket allows us to navigate and quickly get people out.”
Karl Herrmann, Chief Deputy Director, Arapahoe County Clerk and Recorder's Office