A virtual queueing feature that lets customers join a queue by sending an SMS to a designated number — no smartphone or internet required. The customer picks the service they want and receives real-time SMS updates on their place in line, so they can wait wherever they like instead of standing in a queue or sitting in a waiting area.
How it works: Customer texts a designated number → selects a service → gets queue updates by SMS until they're called.
Key feature highlights:
Easy to join a virtual queue via SMS
Built on Qmatic Messaging Services (high delivery rates, anti-spam)
Can be integrated with regular Mobile Ticket for added capabilities like Delay Visit, virtual meetings, and feedback
Supports third-party SMS providers
Straightforward to set up, cost-efficient to operate
Uses a designated phone number for customers to text
