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Q-World certified
Department Reception
Streamline front-desk operations with Department Reception—create visits, manage appointments, view live queues, and update customer information in one place.
On-Prem, Cloud
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Overview
About Backoffice Terminal
Backoffice Terminal provides an overview of queues and visits for a selected branch and work profile. It helps back-office teams monitor activity and respond when operational thresholds are exceeded.
What you can do
- View queues and visits for selected branches and work profiles.
- Monitor waiting-time thresholds.
- Monitor the number of waiting customers.
- Receive desktop notifications when thresholds are exceeded.
- Support back-office awareness of live service conditions.
- Gives staff a quick operational overview.
- Helps teams respond when waiting conditions exceed defined thresholds.
- Supports more proactive back-office coordination.
- Provides simple visibility across selected queues and visits.
Why teams choose it
- Gives staff a quick operational overview.
- Helps teams respond when waiting conditions exceed defined thresholds.
- Supports more proactive back-office coordination.
- Provides simple visibility across selected queues and visits.
Installation
Latest version
2.1.1
Last updated
2025-04-23
Deployment
SaaS & On-prem
Min. Qmatic Orchestra
7.0/4.0.0.278
Compatibility
Qmatic Orchestra 7.0–7.4
Experience Cloud/Managed Services
Developer
Verified developer
Features
- Queue overview
- Visit overview
- Branch and work-profile selection
- Waiting-time threshold notifications
- Waiting-customer threshold notifications
- Desktop notifications
Compatibility
|
Available regions |
Globally |
|
Supported languages |
English, German, Spanish, Dutch, French (additional languages - by request) |
|
Development partner |
Qmatic - https://www.qmatic.com |
Developer
Verified developer
Q-World certified
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