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Q-World certified
Mobile ticket
Qmatic Mobile Ticket lets customers join a queue from their smartphone, receive real-time updates, and wait on their terms—no app download required.
On-Prem, Cloud
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Overview
About Group Notification
Group Notification enables teams to send SMS and email messages to groups of visitors. It is designed for operational changes where several affected customers need to receive clear information at the same time.
What you can do
- Send messages by SMS or email to multiple customers at once to communicate service disruptions or operational changes.
- Create and save reusable notification templates.
- Manage translations per language for consistent communication.
- Helps teams keep customers informed on scale.
- Reduces staff time on handling manual one-to-one communication during operational changes.
- Supports clear and consistent messaging across languages.
- Helps maintain smooth operations when plans change.
Why teams choose it
- Helps teams keep customers informed on scale.
- Reduces staff time on handling manual one-to-one communication during operational changes.
- Supports clear and consistent messaging across languages.
- Helps maintain smooth operations when plans change.
Installation
Latest version
2.5.2
Last updated
2025-08-07
Deployment
SaaS & On-prem
Min. Qmatic Orchestra
7.0
Compatibility
Qmatic Orchestra 7.0–7.1
Qmatic Orchestra 7.2–7.4
Experience Cloud/Managed Services
Developer
Verified developer
Features
- Communicate with customers through multiple channels, SMS, and email, based on their preferences.
- Create, configure, and save reusable message templates for faster and more consistent communication
- Multi-language support
Compatibility
|
Compatibility / requirements |
Qmatic Orchestra 7.0 / 4.0.0.278 or later. |
|
Deployment & delivery |
SaaS & On-prem |
|
Available regions |
Globally |
|
Supported languages |
English, German, Spanish, Dutch, French (additional languages - by request) |
|
Development partner |
Qmatic - https://www.qmatic.com |
Installation
Developer
Verified developer
Q-World certified
Qmatic Customer Feedback
Capture customer feedback after each service visit to measure satisfaction and improve the customer experience.
On-Prem, Cloud
Q-World certified
HL7 Interface
Seamlessly connect your queue management with clinical systems using the HL7 Interface for efficient data exchange and improved patient experiences.
On-Prem
Q-World certified
Department Reception
Streamline front-desk operations with Department Reception—create visits, manage appointments, view live queues, and update customer information in one place.
On-Prem, Cloud