.svg)
.svg)
.svg)
.svg)
Qmatic Certified
Qmatic Customer Feedback
Capture customer feedback after each service visit to measure satisfaction and improve the customer experience.
On-Prem, Cloud
Overview
About HL7 Interface
HL7 Interface is a middleware layer that integrates Qmatic Orchestra with a hospital information system (HIS), facilitating reliable data exchange between clinical devices, queue management, and the wider HIS.
Designed for healthcare environments, it removes the friction of manual data entry and keeps clinical and queue information fully aligned across every patient touchpoint.
What you can do
- Synchronize appointment and customer data with the HIS in real time
- Call and redirect patients through HL7 messages
- Check in patients via the configured healthcare flow
- Configure flows visually — no custom code required for common cases
Why teams choose it
By automating data transfer between clinical devices and HIS, HL7 Interface reduces manual entry, minimises transcription errors, and ensures clinical and queue information stay fully aligned. The result is a more coordinated patient experience and a measurably more efficient clinical operation.
Installation
Latest version
2.1.6
Last updated
24 Mar 2025
Deployment
Orchestra on-prem
Min. Qmatic Orchestra
7.2 / 4.2.0.873
Required HIS
HL7-capable
Compatibility
Qmatic Orchestra 7.0–7.1
Qmatic Orchestra 7.2–7.4
Experience Cloud
Developer
Verified developer
Features
Key capabilities
Everything you need for seamless integration
Appointment synchronization — Automatically sync scheduled appointments from the HIS into Orchestra — patients arrive to a system that already knows they're expected.
Patient check-in & calling — Support check-in workflows and trigger patient calling and redirection events directly through HL7 message exchange.
Visual configuration interface — Set up and manage integration workflows through a clear visual interface — no scripting needed for standard clinical scenarios.
Reliable data exchange — Built for healthcare environments where data accuracy matters. Automated transfer reduces manual entry and minimizes errors at every handoff point.
Built for your healthcare environment
- Deployment: SaaS, On-premises
- Markets: Global Verticals: Hospitals, clinics, healthcare providers
- Languages: English, German, Spanish, Dutch, French — additional on request Integration standard: HL7 v2 messaging
Prerequisites:
- Qmatic Orchestra on-prem version 7.2 or later, or version 4.2.0.873 or later
- A hospital information system (HIS) with support for HL7 messaging
- Network connectivity between HIS and Orchestra environments
How it works
Three steps to connected patient journeys
1.Configure your workflows — Use the visual configuration interface to map your HL7 message types to Orchestra workflows — no code required for common setups like appointment sync and patient check-in.
2. Connect HIS and Orchestra — The middleware sits between your hospital information system and Qmatic Orchestra, translating HL7 messages in real time. Supports both SaaS and on-premises deployments.
3. Automate patient data flow — Appointments, check-ins, patient calls, and redirections flow automatically — keeping clinical and queue information aligned without manual intervention.
Developer
Verified developer
Qmatic Certified
Group Notification
Send SMS and email notifications to groups of appointments with reusable templates and multi-language support to keep customers informed at scale.
On-Prem
Qmatic Certified
Backoffice Terminal
Monitor queues and visits in real time, helping back-office teams respond quickly when operational thresholds are exceeded.
On-Prem, Cloud
Qmatic Certified
Department Reception
Streamline front-desk operations with Department Reception—create visits, manage appointments, view live queues, and update customer information in one place.
On-Prem, Cloud