Mobile ticketNew

Give your customers the freedom to wait on their terms. Qmatic Mobile Ticket transforms the queuing experience by allowing visitors to take a virtual ticket directly on their smartphone—no app download required.
 
With a simple browser-based solution, customers can join a queue from anywhere using a QR code or appointment confirmation. Real-time updates keep them informed, whether through the web interface or optional SMS notifications, so they know exactly when it’s their turn.
 
By removing the need to physically wait in line, Qmatic Mobile Ticket helps reduce crowding in-branch while creating a smoother, more convenient customer journey.
 
Built with flexibility and security in mind, the solution includes features such as single-device ticket locking and replay-attack prevention. It also offers powerful tools to enhance your operations, including custom branding, integration with Microsoft Teams for online meetings, flexible opening hours, geo-fencing, and insights through Google Analytics.
 
Deliver a smarter, safer, and more customer-friendly queuing experience with Qmatic Mobile Ticket. Optional Features: SMS gateway, Microsoft Teams integration, Google Analytics. Browser-based - no end-user app install required.

Key capabilities

  • Virtual ticketing via smartphone – Allows visitors to take a mobile ticket directly from their phone using a browser-based experience, with no app download required.
  • Join the queue from anywhere – Customers can access a ticket through a QR code or appointment confirmation and wait remotely until it is their turn.
  • Real-time queue updates – Keeps visitors informed through the mobile web interface, with optional SMS notifications for added convenience.
  • Reduced crowding in-branch – Enables customers to wait outside the physical location, supporting a safer and more comfortable service environment.
  • Browser-based and easy to access – Works without requiring end users to install an app, making adoption simple across customer groups.
  • Secure mobile ticket handling – Includes single-device ticket locking and replay-attack prevention to help protect the integrity of the queuing process.
  • Custom branding – Supports branded customer experiences aligned with the organization’s visual identity.
  • Microsoft Teams integration – Enables support for online meetings as part of the customer journey.
  • Flexible opening hours and geo-fencing – Provides tools to control ticket availability based on time and location.
  • Operational insights – Supports Google Analytics integration to help organizations understand usage and improve the customer experience.
  • Flexible deployment options – Available for both SaaS and on-premise environments, compatible with Qmatic Orchestra 7.0 / 4.0.0.278 or later.
  • Multi-language support – Available in English, German, Spanish, Dutch, and French, with additional languages available on request.

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