Mölndal, Sweden – Qmatic, a global leader in reshaping connections between people and services, today announced the release of Qmatic Experience Cloud, a new multi-tenanted Software-as-a-Service (SaaS) platform for Customer Journey Management. Qmatic Experience Cloud makes Qmatic's full range of solutions more accessible, providing organizations with the tools needed to create seamless customer journeys with appointment and queue management, reporting & analytics, virtual queuing, customer feedback, and more.
In today's rapidly changing business landscape, organizations need to focus on overcoming post-pandemic obstacles, have the agility to adjust quickly to unexpected change, and reimagine the way services are offered to meet new expectations from both customers and staff. With Qmatic Experience Cloud, organizations can quickly respond and stay ahead by scaling and adding new capabilities. And access to the tools needed to improve their service delivery, enhance customer and employee experiences, accelerate business growth, and optimize operations.
Developed as an all-in-one platform, Qmatic Experience Cloud eliminates the need for multiple systems and applications where staff can easily access the services they need to book, plan, check-in, call and serve customers while accessing real-time data of their service environment from a unified desktop. Enabling customer-facing teams to easily offer friction-free customer journeys and exceptional experiences to the customers they serve at every touchpoint, both online and onsite.
"Qmatic Experience Cloud marks a new era in Qmatic's 40-year history. With this launch, we transform how our clients across industries leverage and access Qmatic's innovative omnichannel solutions in a cost-effective, secure, and flexible way. It allows our clients to become more customer-centric and deliver exceptional experiences for customers and employees alike," said Mikael Hedlöf, President and CEO of Qmatic.
Qmatic Experience Cloud comes with a new usage-based pricing model with flexible options and easy and predictable pricing based on the number of customers organizations serve. The offerings are designed to make it easier for organizations to adopt Qmatic's industry-leading solutions with no up-front costs and faster time-to-value.
"A common challenge that every organization faces is how to serve customers better and become more efficient in its service delivery. And with Qmatic Experience Cloud, it has never been easier for organizations to do exactly that. Qmatic Experience Cloud serves as the main destination for our clients to adopt our latest innovation faster. It's where we will put all our efforts into developing new features and capabilities that enhance the customer journey, making our comprehensive suite of products and solutions more powerful and accessible than ever before," said Mattias Bogeblad, Chief Product Officer at Qmatic.
Qmatic Experience Cloud Availability Qmatic Experience Cloud is available in the US and Benelux beginning September 1, 2022 and will become available in other countries in the future. To learn more, please visit https://www.qmatic.com/products/experiencecloud
About Qmatic Qmatic is a global leader in reshaping connections between people and services for truly excellent customer experiences. Working seamlessly with partners all over the world, we provide over 2 billion customer journeys every year, on more than 65,000 systems, in over 120 countries and across several sectors such as finance, healthcare, retail and public services. Creating a world where everyone can access the services they need.
Corporate headquarters are situated in Mölndal, Sweden with Qmatic sales and service offices in Atlanta, Bocholt, Dubai, Paris, Milton Keynes, Katwijk, Madrid, Rome and Zaventem. Through smart and future-forward technology, we help our clients create truly excellent customer and employee experiences as well as smoother, more efficient operations – every day and all around the world.