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Grumm
Michael Grumm is Channel Director for the DACH region at Qmatic, where he leads business development, partner strategy, and enterprise sales across Germany, Austria, and Switzerland. With more than 25 years of experience in B2B enterprise sales and over two decades in travel technology, he brings deep expertise in SaaS, customer journey management, and digital transformation. Michael has a strong track record in building high-performing sales organizations, developing strategic partnerships, and managing complex key accounts at a global level. His industry experience spans healthcare, public sector, banking, retail, and logistics, with a focus on optimizing customer experience through data-driven operations and innovative technologies, including AI-powered solutions.
1 min read
Qmatic to provide virtual queuing solution for British Airways at Heathrow
Qmatic’s Customer Journey Management solutions are already used in thousands of businesses and organisations around the world, but British Airways will be one of the first airline to use the services. “We know that customers in the Covid-19 era have been travelling less than normally, and in most ca...
1 min read
Qmatic handles the customer journey at futuristic IKEA store
IKEA Westbahnhof will be located in a seven-story building in Vienna’s shopping district, with green facades and a rooftop park with a total of 160 trees. This will not only keep the building cool but also improve the air quality of its surroundings. Unlike the classic “blue box” IKEA stores, a city...
1 min read
Major clothing retailer Scapino chooses Qmatic as Dutch stores reopen
The Netherlands is opening up again after more than two months of pandemic lockdown, but some restrictions remain. Shops are now allowed to let a very limited number of visitors in, and only on appointment. And since shopping by appointment is a new concept for most retailers, market leading shoe st...
1 min read
Vaccination appointment scheduling solution to large U.S. city
As campaigns of mass vaccinations against COVID-19 are unfolding around the world, municipalities and health agencies need to manage not only vaccines and vaccinations, but also the people performing and receiving them, all while upholding social distancing. Recently, a large city in the United Stat...
1 min read
Qmatic teams up with online learning platform Healthstream
Qmatic is proud to announce our partnership with HealthStream, a leading online platform for healthcare research and learning. After recently launching our eLearning for customers, we took this great opportunity to join an extensive list of the major healthcare companies and organizations by adding ...
1 min read
City of Ninove chooses Qmatic for their vaccination center
When the Belgian City of Ninove was to set up a temporary center to distribute COVID-19 vaccinations to their citizens, they chose Qmatic to help them minimize waiting times while enabling social distancing for all visitors. On a location built for other purposes than mass vaccination, there was a g...